Community Coordinator

The Community Coordinator at the Jay Hurt Hub for Innovation and Entrepreneurship at Davidson College serves as the primary greeter and connector for our vibrant community, ensuring exceptional experiences for all members and guests. This role combines relationship building, operational excellence, and community engagement to create an innovative and welcoming environment. The Community Coordinator is responsible for fostering a dynamic, inclusive community while managing daily operations of the Hurt Hub. They serve as the first point of contact for all inquiries and immediate needs, focusing on building strong relationships with members and guests, and ensuring smooth operational flow throughout the day. This role reports to the Associate Director, Operations, Jay Hurt Hub for Innovation and Entrepreneurship at Davidson College.

Top candidates believe they are innovators and experimenters. They embody an entrepreneurial spirit and growth mindset, enjoying the process of testing, learning and iterating to continuously improve every day at the Hurt Hub@Davidson. They embrace and live the Davidson Honor Code acting with integrity, transparency, and ethics. They will not be afraid to take risks and move quickly, while also having an unwavering focus on diversity, inclusion, equity, and developing a sense of belonging for all who enter the Hurt Hub. They must also be proficient in modern technology and a fast learner with an acute attention to detail. Most importantly, top candidates will be fully committed to collaborating with the Hurt Hub Leadership team and working with innovators of all ages and stages in our community as they embark on their entrepreneurial journeys.

Key Responsibilities:

Community Engagement & Member Support

• Welcomes and assists visitors and guests, providing general information about the Hurt Hub and its offerings. Gets to know guests by asking thoughtful questions and tailoring responses or recommendations with a guest-centric approach.
• Ensures an inclusive and welcoming environment for all, including those who are not regular visitors or members, to create a memorable and unique experience.
• Provides excellent customer service to all who enter our space by being flexible, visible and anticipatory of customer needs.
• Provides directions and wayfinding assistance; proactively engages those who appear to need assistance.
• Serves as the first contact for all questions, immediate needs, and member support, managing both the Hurt Hub inbox and phone communications.
• Facilitates relationship building and community development among members and staff.

Operational Excellence

• Manages front desk operations as primary staff member, with additional support for coworking space coverage when needed.
• Triages customer requests for tours, coworking membership needs, and programming inquiries to the appropriate Hurt Hub staff member.
• Manages front-of-house beverage and food service operations, ensuring consistent availability, quality, and an inviting atmosphere.
• Coordinates supply ordering and inventory management.
• Oversees data hygiene and record-keeping processes in our customer relationship management and coworking operations software.
• Coordinates room technology and setup requirements, serving as backup for technical support.
• Manages mail distribution.
• Maintains general organization tidying of common areas and oversees ambient environment in our social commons.

Administrative Support

• Maintains daily calendar awareness of space usage by members and guests and provides insights to the Hurt Hub Leadership team.
• Collaborates with staff to enhance community awareness and engagement.
• Works 8:30 AM to 5:30 PM daily; responsible for closing the building and ensuring evening guests are supported.
• Supports general administrative tasks and special projects, which may include evening hours, as assigned.
• Provides administrative support to the Executive Director.

Requirements:

• Bachelor's degree or equivalent work experience of at least 3 years
• Strong interpersonal skills with a focus on relationship building and community development
• Experience in customer service or community management
• Proficiency with modern technology and ability to learn new systems quickly
• Detail-oriented with excellent organizational skills
• Commitment to creating an inclusive environment that values and celebrates difference
• Positive, can-do attitude with an entrepreneurial spirit
• Ability to work independently while supporting team objectives

Information about how to submit an application can be found at https://employment.davidson.edu