Clinical Operations Manager

Job Duties & Responsibilities:

Strategy

• Assist with the formulation and implementation of business plans and reports on program operations.
• Supports the implementation and monitoring of annual strategic goals.
• Works with Director of Operations in developing and measuring long-term and short-term objectives.
• Is involved in supporting operations and provides regular updates on progress and status.
• Reports on site-specific organizational effectiveness and efficiency.

Financial

• Supports oversight of financial stewardship for site.
• Assists with analysis of monthly operational review of financial performance.
• Supports review of site-specific daily census and attendance reports.
• Works with Director of Operations to prepare and submit site-specific annual operations budget.

Program Growth

• Works with Director of Operations on new program implementation, including recruitment and onboarding of required staff.
• Assists with development and implementation of market specific activities and business development plans.

Employee Relations

• Ensures adequate provision of clinical support services.
• Provides coaching to employees in areas of performance that do not meet expectations, to support employee success.
• Works in conjunction with the Human Resources Business Partner and Director on employee relations.

Operations

• Responsible for daily operations as directed by Director of Operations.
• Ensures current policies and procedures are maintained.

Quality/Regulatory Compliance

• Assures regulatory compliance with Federal, State, and local standards to ensure maintenance of program operations.
• Supports quality initiatives and assists with implementation and continued monitoring of initiatives.
• Ensures Joint Commission readiness at site.
• Attend all mandatory seminars appropriate to the position.

Promote the department goals and the mission of the Organization

• Communicate goals to fellow staff.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (JCAHO and State).
• Maintain and/or communicate to the appropriate party, a function backlog at a set time.
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in the department, as directed.

Demonstrate understanding of JCAHO and other regulatory agency compliance regulations

• Involve self in the learning and application of standards relevant to the Administration department.
• Participate in seminars and other meetings to increase involvement and awareness of regulations.
• Involve self in the education of other disciplines regarding the Administration department's regulations.

Participate in Hospital committees, Performance Improvement team meetings and team projects, as directed

• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Exhibit good organizational skills.
• Contribute in a positive, solution-focused manner.

Participate in the Performance Improvement program

• Gain understanding of the performance improvement process.
• Apply the PI model to your department's activities.
• Participate in and/or create PI teams that lead to improvement in other Hospital areas.
• Educate and involve self in the Hospital and Administration department's performance improvement plans.

Conduct self in a professional manner

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward parties outside the Hospital (patients' families, visitors, vendors, etc.).
• Comply with the Hospital's policies and procedures, including Human Resources, Infection Control and Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Other duties as assigned

• Bachelor's degree required. Master's degree preferred.

• Previous operational and supervisory/management experience required preferably in health care.

• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.

• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.

• Knowledge of healthcare agency regulations, such as Joint Commission, State and Federal.

Pay Transparency Requirements:

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)