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Client Care Specialist

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Apr 11, 2025
Client Care Specialist Onsite-Troy, Michigan Technical Skill * Documentation * Data Entry * Processing * Insurance * Customer Service * Phone, Email, Chat Support Description Our client needs support for the processing of special handling insurance documents. During the training period candidates will learn business processes and how each function integrates with client specifications. The Client Care Specialist will communicate with clients, assist with audits, research and report. There will be communication via Email and Phone with clients, insurance agents, and borrowers. Phone work is required via outbound and inbound calls, however most of the communication is done via Email. Individuals in this position will be working primarily on a task lists of items they need to complete. The system is proprietary and you will be taught how to use the system. Duties * Individuals in this role will be working off of a task list using proprietary systems. * Will be doing a lot of research such as: why did this happen? How do we resolve it? How do we respond to the client with the fix? * Updating documents that come via email. * Respond to client or borrower emails and phone calls in a timely manner. * There will be inbound and outbound calls. * Make necessary updates in the system. * Work within Microsoft Excel and provide reporting as directed. * Audit items and communicate to insurance agents * Analyze loan and insurance policies, with the goal of problem solving for clients. Additional Skills & Qualifications * strong ANALYTICAL and critical thinking skills - must be able to research and piece things together to find a solution. * strong verbal and written communication skills - via email and phone. * basic MS Excel skills. * preferred experience is in a role that requires analytical thinking, research and attention to detail! * ability to to adapt to change! this role could change and requires people to switch gears and adapt if needed and QUICKLY! * insurance or mortgage background is a really nice to have! * 2 or 4 year degrees in business or IT focus. Work Environment * Office environment. * First 4 weeks are fully on-site. * TRAINING SCHEDULE: 8am to 4:30pm - first 2 to 3 weeks. * Eligible to go hybrid at the start of week 5, pending performance metrics. * Hybrid schedule requires 2 Days in office per week. 3 Days remote per week. * After training, 8:30am to 5pm or 9am to 5:30pm shift. Interviews & Start Date * Start Date: May 13, 2025 * Interviews: April 21 - April 30 Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Apr 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.