Member Services Representative

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Marysville
Apr 11, 2025
Description This company is looking to add to their Member Services team at their Marysville, OH location. These representatives will be assisting members with their digital banking services which include but not limited to; basic transactions, help logging on and resetting passwords, setting up new accounts, taking loan applications, and IRA accounts. Team members will be required to exemplify strong verbal and written communication skills during their interactions. They have the ability to route types of calls per various queues therefore new hires will take the most basic calls and then be trained and slowly integrated into the additional queues to field more complex calls (loan applications/IRA accounts). A normal day is 60-80 inbound calls with an average 7 min talk time. This company cares more about the quality of interaction and helping the member so they don't have to call back again. Candidates must be willing to work as early as 8am and as late as 6pm! They will be put on a shift after training that falls within those hours and it could/will change monthly (based on calendar month). The schedule for the following month is posted at least 2 weeks in advance and the shift schedules are 8-430, 830-5, 9-530, and 930-6. They have the ability to switch shifts with coworkers but they MUST be able and willing to work all 4 of these shift options. Immediately after training they will work 830-5 as that is the managers (Jill) shift. Candidates should be prepared to commit to a 6 month contract. If they have a full time opening come available they will consider their contingent workers first but nothing can be promised regarding timeline or certainty of a full time opportunity. Skills banking customer service, customer support, inbound call, call center, data entry, troubleshooting, Customer service, Customer service call center, Banking, microsoft office Top Skills Details banking customer service,customer support,inbound call,call center,data entry,troubleshooting Additional Skills & Qualifications MUST: -Call center or member services experience (could consider very strong candidate with only face to face CS experience) -Professional communication skills -Ability to multitask -Ability to work any shift between 8am and 6pm -Ability to work ON SITE every day PLUS: -Banking experience -Experience navigating multiple systems Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Marysville,OH. Application Deadline This position is anticipated to close on Apr 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.