Safety Risk Lead

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The Safety Risk Lead provides oversight and training on the operational safety of the Milestone IBOS Logistics Service ensuring adherence to OSHA requirements and guidelines. This individual is responsible for the ongoing safety of the Milestone IBOS Logistics Service and aligns Safety and Training compliance with Statement of Work (SOW) responsibilities, while meeting expected standards of Operational Safety.

How You Will Make an Impact:

• Lead the Safety focus, root cause analysis and mitigation across North America.
  
• Ensure root cause analysis is completed within 72-hours for all Safety Incidents.
  
• Analyze the Safety Observations to predict areas of concern, training needs, and to ensure incident avoidance.
  
• Motivate, inspire, and encourage team members, as well as cross-functional teams, to execute safely.
  
• Partner with internal teams and Client to produce a best-in-class service.
  
• Recommend improvements to systems and processes to identify areas of service improvement and best utilization of resources.
  
• Perform ad-hoc analysis as well as regular business reviews to support decision making.
  
• Understand the business needs for Safety and Training requirements of the client to improve data systems and develop new reporting methods to provide better business visibility.
  
• Plan your work to ensure operational commitments are achieved.
  
• Collaborate on cross-functional operational initiatives.
  
• Identify process and systems gaps and partner with Milestone and Client operations to drive Safety and Training results.
  
• Support the continuous development of operational services on site.

What You Will Need to Succeed:

• Minimum 3+ years Leadership Experience with IT Service Delivery Management or Logistics and Supply Chain Management environments.
  
• Bachelor's degree in Logistics and Supply Chain Management or equivalent work experience preferred
  
• Successful Project Management or ITIL services experience.
  
• Effective professional communication skills, verbal, and written
  
• Safety and Training focus
  
• OSHA Safety and Health Fundamentals Certificate preferred
  
• Hazardous Materials training and certification
  
• Problem-solving capabilities
  
• Customer Relationship Management focus
  
• Self-motivated and able to work on own initiative or part of a remote team
  
• Proficient in the use of Excel, Word, PowerPoint, Microsoft Teams, and SharePoint
  
• Ability to manage multiple workstreams simultaneously
  
• Foundation in Project Management would be an advantage

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Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.