Technical Support Engineer I

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the Role?

As a Technical Support Engineer, you'll be part of an exceptional team that plays a vital role in supporting end users and continuously enhancing technical support processes. This is a great opportunity to showcase your problem-solving skills and contribute to process improvement efforts.

In this role, you'll provide advanced technical support to a range of users - including consumers, ZEISS Field Sales and Service Representatives, affiliates, and distributors. You'll troubleshoot complex issues, engineer multi-level solutions, and collaborate with cross-functional teams to ensure high service quality and customer satisfaction.

Sound Interesting?

Here's what you'll do:

• Respond to complex technical inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts, and customers via phone, email, and occasionally in person.

• Provide in-depth troubleshooting and resolution support for technical issues.

• Collaborate with other support levels or escalate cases as needed for resolution.

• Contribute insights and feedback to service documentation development.

• Monitor and review product performance trends; share findings with other teams monthly.

• Stay current and continually develop your technical expertise on ZEISS products.

• Work cross-functionally with Product Management, Quality, and other departments to resolve service-related issues.

• Serve as a mentor and knowledge resource to Technical Support Representatives.

Do you qualify?

• Bachelor's degree in Engineering or Sciences - or an equivalent combination of education and relevant technical experience.

• Minimum 4 years of experience in a Technical Support Engineer role or equivalent technical support function.

• Strong technical proficiency with excellent analytical and problem-solving skills.

• Solid experience working with electronics, mechanics, optics, personal computers, and basic operating systems (e.g., Windows 95/98/NT/XP).

• Strong knowledge of networking setups and protocols is preferred.

• A+ and Net+ certifications are strongly desired.

• Excellent written and verbal communication skills and the ability to collaborate effectively with internal and external stakeholders.

Working Conditions and Special Demands:

• Location: The role is primarily based in Dublin, Ca.

• Hybrid Work: 3 days in the office, 2 days remote.

The hourly pay range for this position is $37.00 -$46.00.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).