Customer Service Representative

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Beaverton
Apr 15, 2025
Professional Summary We are seeking a proactive and detail-oriented Customer Service Representative to join our inbound customer service team, specializing in Business-to-Business (B2B) calls. This role is focused on fostering strong customer relationships, resolving issues with efficiency, and managing customer accounts with precision. The ideal candidate thrives in a dynamic environment, is passionate about problem-solving, and is committed to delivering exceptional service. Prior call center experience is highly desired but not required-candidates from Seterus or Freedom are highly encouraged to apply and will be prioritized for immediate hiring. Key Responsibilities * Build and maintain strong relationships with B2B customers, ensuring high levels of satisfaction and timely payments. * Manage customer accounts, accurately receiving and posting payments in a time-sensitive manner. * Actively inform customers about the status of their accounts to maintain transparency and trust. * Collect overdue payments and negotiate solutions to bring accounts current. * Investigate and resolve billing-related questions and concerns, collaborating directly with customers and internal teams. * Proactively identify and address challenges by conducting research and analysis to develop effective solutions. * Maintain accurate records and ensure tasks are completed efficiently through strong organizational skills. * Provide outstanding communication, ensuring interactions remain professional and solutions-oriented. Qualifications * 1-2 years of successful experience in a billing or call center environment. * Proficiency in Salesforce and/or other CRM platforms is preferred; intermediate understanding of credit and collections systems is an advantage. * Exceptional verbal and written communication skills, with the ability to engage professionally with both customers and internal teams. * Strong familiarity with MS Office 365 and Google Workspace is highly desirable. * High school diploma or general education degree (GED) is required. * Detail-oriented, highly organized, and driven to research and analyze challenges for effective resolution. Please apply with an updated resume. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Beaverton,OR. Application Deadline This position is anticipated to close on Apr 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.