Desktop Support Technician

TEKsystems
$22.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Apr 15, 2025
Description We are hiring a Desktop Support Technician in Madison,WI. The role involves routine, first and second-level technical troubleshooting, including resolving complex issues by leveraging documented procedures. The technician ensures a high level of customer service to support the institution's mission through information technology. Required Skills: * Proficiency in computer software, operating systems, hardware, and networking. * Experience with Microsoft Active Directory. * Strong hardware and software troubleshooting skills. * Ability to work both independently and as part of a team. * Proven experience in providing professional and courteous customer service. Preferred Skills: * Excellent verbal and written communication skills. * Three or more years of relevant work experience with Windows 10/11. * Two or more years of relevant work experience with macOS. * Knowledge and experience in computer security. Job Responsibilities: * Independently complete installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components. * Identify, troubleshoot, resolve, and/or escalate complex first and second-level technical problems for various products and services under general supervision. * Receive and respond to inquiries, providing complex technical information through various communication mediums according to established policies and procedures. * Document inquiries and responses, recommending procedural improvements to unit leadership. Experience: * At least 5 years of experience in desktop support. * Familiarity with a variety of concepts, practices, and procedures. * Extensive experience and judgment to plan and accomplish goals. * Ability to independently perform a variety of tasks and potentially lead and direct the work of others. * A wide degree of creativity and latitude is expected. Technical Skills: * Windows 10/11 * Active Directory * Hardware * macOS Pay and Benefits The pay range for this position is $22.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Apr 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.