University Library Technician - Night Shift

The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine.

Access Services, part of the Libraries' Student Success division, develops and implements services that connect users with experts, collections, technology, and spaces. The department manages the Ask Us service points at the Hill and Hunt Libraries, providing comprehensive assistance through multiple channels-in person, via chat, and throughout the Libraries' spaces. Our staff excels in clear communication and problem-solving, whether helping students locate a specific resource or guiding them through technology consultations. We manage a textbook program with a copy of every required textbook and a technology lending service that includes laptops, cameras, circuit kits, virtual reality devices, and more. Access Services manages the Libraries' 5.3-million-volume collection on open shelves and in the bookBot, as well as print and electronic reserves. Furthermore, we facilitate global knowledge exchange by borrowing additional books and articles from libraries worldwide to support the discovery and delivery of resources for the NC State community.

For more information about the Libraries, please visit https://www.lib.ncsu.edu.

The Access Services Library Technician plays a crucial role in delivering services and support to the NC State community. The position provides expert information and circulation services at Ask Us service points, demonstrating strong customer service skills and clear communication in a dynamic, high-volume environment. The technician manages and maintains different collections, including course reserves and technology lending, with attention to detail and familiarity with modern library resources. They contribute to the management of high-performing student employees through scheduling, training, and supervision. Additionally, the position troubleshoots patron computing, printing, and other technologies-resolving problems and identifying solutions for library users. The technician exercises independent judgment to navigate ambiguity and cultivate excellent user experiences, making complex processes accessible to the NC State community. They ensure the safety and security of people and materials in a high-technology research library environment while adapting to the evolving information and learning needs of students in a university setting. This position requires a combination of technical expertise, customer service excellence, and adaptability to meet diverse user needs and contribute to the overall success of the Access Services department.

You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition ( https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.

Other duties as assigned

Previous customer service experience in a library or academic environment.

N/A

Along with the application, please include your resume, cover letter and contact information for three professional references.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.