Technical Analyst (Salesforce) - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month.

• This position requires the candidate to have the knowledge, experience, skills, and initiative to span multiple roles from analyst and requirements lead, to data modeler, to contributor for each of these functions.
• Leads or participates in design and requirements sessions with key business users, gathering and documenting business processes and requirements for the system, and act as a liaison between business stakeholders and IT teams.
• Collaborates with the development team to determine best options to meet requirements and meet reasonable deliverable dates.
• This position acts as an expert technical resource to programming staff in the development, testing, and implementation of business processes utilizing CRM platforms.

REQUIRED QUALIFICATIONS

Required Work Experience

• 5 years of information systems design, implementation, or integration experience in analysis, programming, query design, and database development, ETL Processes and CRM solutions development & administration
• 3 additional years of experience in the design, implementation, documentation and support of an enterprise-level applications in a complex business environment

Required Education

• Bachelor's degree in computer science/information systems, applied mathematics or related fields

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• Experience in CRM solutions development specifically around Microsoft Dynamics or Salesforce

Preferred Education

• Bachelor's degree in computer science, Information Systems, or related field

Required Licenses

• N/A

Required Certifications

• N/A

• Review and understand detailed business, functional and technical requirements
• Translate business requirements into conceptual, logical, and physical data models
• Communicate and collaborate with Infrastructure SMEs to design enterprise solutions
• Perform data quality assessment and measurement
• Resolve data integrity issues across stakeholders
• Administer CRM system either Microsoft Dynamics or Salesforce
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any overtime as requested or needed to perform job responsibilities

REQUIRED COMPETENCIES

Required Job Skills

• Advanced experience in data modeling, data management, integration, and data analysis
• Comfortable using Visual Studio, TFS/VSTS
• Advanced knowledge of Microsoft SQL databases
• Advanced proficiency in SSIS, Data Transformation Services, T-SQL, Redgate, enterprise data modeling and schema change management
• Proficiency in understanding and implementing business workflows and processes

Required Job Skills

• Ability to work in a dynamic fast paced environment and quickly adjust to the changes
• Strong analytical skills to support independent and effective decisions
• Strong written communication skills especially related to articulating technical specifications
• Strong verbal communication skills and the ability to interact professionally with a diverse group, management, and subject matter experts
• Strong analytical skills to support independent and effective decisions
• Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints
• Experience working and coordinating activities with third parties
• Ability to maintain confidentiality and privacy
• Ability to write effective user stories
• Ability to write data dictionaries
• Effective interpersonal skills and ability to maintain positive working relationship with related business areas
• Experience working with and managing third party vendors
• Knowledge of Enterprise CRM platforms (Salesforce or Dynamics)
• Able to work in a dynamic fast paced environment
• Adjust to changes quickly

Required Leadership Experience and Competencies

• N/A

PREFERRED COMPETENCIES

Preferred Job Skills

• Knowledge of HIPAA security and privacy standards
• In depth knowledge of healthcare and health plan data structures and business processes and workflows

Preferred Job Skills

• Excellent analytical and problem-solving skills.
• Self-starter and motivated
• Proficiency in database best practices
• Open to learning new tools, technologies and techniques
• Ability to create wire frames as needed

Preferred Leadership Experience and Competencies

• N/A

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.