Customer Support Representative

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Grand Rapids
Apr 17, 2025
Top Skills Preferred: 1. Experience providing Customer Service/phone support for customers 2. Experience supporting websites and applications 3. Password resetting experience/email activation One of TEKsystems clients is looking for multiple qualified candidates to support their Helpdesk Team. These roles are high paced and our client is looking for candidates that can handle the high volume of calls. They are currently looking for an individual who is looking to grow within their company. *Please apply if you're interested in hearing more about the opportunity* We are looking to set up interviews as early as this week The following will be day to day responsibilities: Clearly documents client requests by entering information into an ITSM Incident System and assigning call incidents appropriately. Based on documented procedures, determines severity and impact of request and prioritizes workload appropriately. * Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers. * Triage and troubleshoot client computing devices and peripherals for enterprise customers. * Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support. * Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment. * Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows. * Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing * Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting. * Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration. * Modifies and maintains specific end-user application security. * Communicates with external vendors related to software and hardware issues and problem solving Medical, Dental, and Vision Benefits Offered from Day One * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ [teksystems.com](https://teksystems.com/) (no space in email address) * Workplace Type This is a fully onsite position in Grand Rapids, MI. Shifts Must be open to working 1st and 2nd shifts. All Monday - Friday shifts. Pay and Benefits The pay range for this position is $22.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Grand Rapids,MI. Application Deadline This position is anticipated to close on Apr 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.