New

Banking/Collections Spanish Bilingual Call Center R Epresentative

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Apr 18, 2025
Description Provides accurate and timely information/service for client products and services. Supports the delivery of the desired customer experience in alignment with overall business objectives. Ensures client problem resolution is prompt and effective and enhancement opportunities are identified and closed or referred during client interactions. Works collaboratively through various channels to meet client service needs. * Addresses customer services requests/issues according to established parameters. * Follows documented policies and procedures. Escalates as required. * Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. * Builds effective relationships with internal/external stakeholders. * Breaks down strategic problems, and analyses data and information to provide insights and recommendations. * Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives. * Provides input into the planning and implementation of operational programs. * Coaches more junior employees, as required. * Tracks collection of client service fees. * Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements. * Executes work to deliver timely, accurate, and efficient service. * Organizes work information to ensure accuracy and completeness. * Supports the development and promotion of a business/group program. * Supports the development of tools and delivery of training focused on delivering business results. * Makes recommendations to improve processes and systems. * Actively listens to clients' questions/concerns and diagnoses service needs to resolve requests in a timely manner. Engages cross-functional representatives or groups as appropriate. * Serves as an advocate for individual clients escalating issues for resolution as necessary. * Develops an in-depth understanding of products and services and provides relevant information to clients. * Collaborates with internal and external stakeholders in order to deliver on business objectives. * Focus may be on a business/group. * Thinks creatively and proposes new solutions. * Exercises judgment to identify, diagnose, and solve problems within given rules. Skills call center, customer service, banking, lending Top Skills Details call center,customer service,banking,lending Additional Skills & Qualifications banking and lending experience call center Experience Level Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tempe,AZ. Application Deadline This position is anticipated to close on Apr 22, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.