Customer Service Advocate - Jacksonville St Johns Towne Center

At the Florida Blue Center in St Johns Towne Center, we're dedicated to delivering an exceptional customer experience that drives sales, retention, and loyalty. As a Customer Service Advocate, you'll play a key role in achieving this goal by providing personalized support to our members and guests, addressing their needs, and promoting our products and services. Your expertise and passion for customer satisfaction will help us create a unique and engaging experience that sets us apart from the competition and fosters long-term relationships with our valued members.

What are the Key Responsibilities:

• Provide exceptional customer service to walk-in, telephonic, or electronic customers, assessing their needs and referring them to the right resources, people, or tools to address their concerns related to healthcare, health insurance, and other related topics.
• Research and resolve customer issues using various tools and collaborating with other business areas to ensure a seamless retail center experience, while maintaining accurate records of inquiries and resolutions.
• Educate customers on utilizing web-based tools, self-service resources, and other aids to effectively manage their healthcare and costs, including conducting orientations, workshops, and seminars on available resources and programs.
• Provide product information, and identify opportunities for members to participate in value-added services and programs, while serving as a subject matter expert on Health Care Reform and related topics.

What is Required:

• 1+ years' experience in face-to-face consultative experience in a retail environment
• State of Florida 2-40 license, or ability to obtain within 60 Days of employment
• Excellent verbal and written communication skill
• Experience researching problems, and excellent follow-up skills required
• Proficient with MS Word, Excel, PowerPoint, Internet and web-based tools
• Typical work hours are 8:30-5 and 10:30-7, alternating weeks, and frequent Saturdays 9-4. During open enrollment or heavy volume period of times, these hours will fluctuate.

What is Preferred:

• Associate's degree
• Experience in insurance industry, physician's office, hospital or other position in health care industry or experience with financial products or services
• Experience in store/retail management
• Bilingual - Spanish

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Occasionally May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Occasionally

What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and a comprehensive wellness programs

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Hourly Pay Range: $19 - $23, within an full range of $19-$30

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.