Lead Product Manager

The Lead Portal Product Manager is responsible for supporting theorchestrationofstrategy alignmentfor Enterprise Portal with a focus on improving the customer and employee experience throughself servicecapabilities which resolve customer challenges. This individual will work closely withcross functional leadershipto increase thevelocityof integration and development, establish and maintain linkage between thecustomer experienceand development roadmaps, ensure adherence to standard design principles, support methods for effective operational execution, and operate within a scalable framework to serve as the customer and employee's advocate withinstrategy.

• Maintain linkage advocating forcross functional collaborationto maximize the effectiveness ofstrategysupport, ensuring synchronization of activities, minimizing duplication of efforts and establishing best practice standardization.
• Adhere togovernanceand operational support framework supporting the keybusiness imperatives; ensuringleadersand teams are operating within established standard design principles, receiving the appropriate requirements and support from the broader organization. Coordinates withleadersandcross functionalteams to ensure appropriate prioritization, resourcing andvelocity.
• Advocateforcustomer needsto drive solutions that solves for challenges through delivering recommendations, support and solutions to the development teams.
• Effectively drive the end-to-end readiness of the Portal capabilities: technical and operational readiness ensuring thebusiness strategyis executed successfully.
• Apply formalchange managementpractices that ensure services and solutions related to the Enterprise Portal experiences are baselined at kickoff and all changes thereafter are thoroughly scrutinized for justification,impactto the program and business.
• Support the improvement ofcustomer experiencebyinfluencingenhancements to enableself serviceintended to solve customer challenges
• Identify opportunities for process improvement to address inefficiencies and improvements in the customer end-to-end experience.
• Drive key learnings from launches back into the organization to supportcontinuous improvement
• Orchestrate keystrategic initiativesrepresented within the Portalgovernancemodel to support business plans.
• Educatestakeholdersand manage readiness to thedisciplinedprocess.

• BS/BA or equivalent education and experience in Product Management orProduct development,Master's Degree a plus.
• 3+ years of experience drivingproduct developmentandtechnical program managementorganizations in the telecommunications or technology industries
• 3+ years of experience drivingcross functional,collaborativeteams, leading teams in matrix-driven organization, andfacilitatingcollaboration between VP and Seniorleadersacross the company
• Aptitude for solving technical and operational problems while driving multiple priorities and programs and delivering against tight timelines in adynamic environment
• Experience with CorporateGovernancepractices, Program andPortfolio ManagementOffice environments
• Outstandingcommunicationsskills up, down and across the organization
• Experience and working knowledge ofAgile IT Development process

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure