Group Rooms Controller

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Oversee and meticulously manage the end-to-end Group Reservations process within the hotel reservation center, ensuring accuracy, efficiency, and exceptional service standards are maintained for all group bookings

Accurately input all group reservations into the system within designated timeframes

• Maximize room revenue by adhering to established selling guidelines

• Maintain and update Group History Tracking forms for reference and reporting

• Set up group routing instructions to ensure proper billing and service delivery

• Review and manage rooming lists to eliminate duplicate entries

• Respond promptly and professionally to guest calls and inquiries

• Attend Pre-Convention Meetings as required to support group planning and execution

• Collaborate across all hotel departments to ensure smooth group operations

• Identify and communicate inventory issues to relevant teams in a timely manner

• Maintain strong knowledge of hotel services, amenities, and ongoing events

• Foster an efficient and professional work environment with open communication

• Audit all convention resumes thoroughly prior to each group's arrival

• Provide prompt and courteous responses to client inquiries and requests

• Maintain proactive communication with internal team members to support seamless guest experiences

• Demonstrate initiative by identifying and addressing areas of need without direct supervision

Working Environment:

• Primarily desk-based role requiring extended periods of seated work

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.