Help Desk Analyst

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Grand Rapids
Apr 26, 2025
TEKsystems is seeking a dedicated and enthusiastic Client Service Desk Representative to join our team in Grand Rapids, Michigan. * * * Main Duties and Responsibilities* * Help support technical and non technical questions * Gather information to determine customers' needs; apply problem solving skills and resolve the inquiry/request effectively. * Support customer information and long in a database ensuring data entry is accurate and complete. * Provide clear and concise written responses to customer and vendor inquiries or escalate to the responsible resource for resolution. * Maintain and improve quality results by adhering to standards and guidelines. * Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations. * Control the pace and flow of the inquiry/request and manage call time effectively. * Follow protocol and apply sensitivity and discretion in handling confidential information. * Other jobs duties as assigned. * * * Qualifications* * Ability to be onsite in Grand Rapids, MI and working in a call center environment * Ability to adhere to work schedule, this could include off shift and possible weekends. * Previous Customer Service experience Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Grand Rapids,MI. Application Deadline This position is anticipated to close on Apr 30, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.