Deskside Support Technician -Onsite
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k)
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 United States, New York, New York | |
| 550 West 34th Street (Show on map) | |
 Apr 28, 2025 | |
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Deskside Support Technician -Onsite Experience: 5 years Location: New York Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Skills: IT Support, VIP Support, Field Support, Deskside Services We are looking for a VIP Show Room & Deskside Tech for immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. As part of our elite Deskside support team that provides technical support and expertise to our Showrooms, End Users, VIPs, and their administrative assistants. This team works in a total contact ownership model that includes receiving direct intake from our executives and End Users working every incident or request through to fulfillment. Essential Skills: * Vast knowledge supporting media equipment such as Conference devices, LCD projectors, speakers, TVs, video monitors, and cameras * Expertise in supporting End User Computing hardware and software (Windows and MAC), including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI. * Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems. * Must have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users. * Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution * Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring. * Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved. * Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment * Experience following policies and guidelines on security and confidentiality * Focused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives * Being a deskside position, it is expected the willingness to carry device boxes and moves * Excellent communication, interpersonal and analytical skills, white glove support experience is a must * Must be able to communicate the concept behind the problem/resolutions to Executives * Applies best practices and knowledge of internal/external business challenges to improve processes and services * Experience performing system administration responsibilities within an enterprise environment. * Experience supporting end to end technology services and solutions * Experience supporting Audio Video Conferencing technology and Live Meeting Streaming Required Qualifications: * Bachelor's degree in Computer Science or related field or +2 years' additional experience * 5+ years' experience in a Deskside Support role with at least 3 years face to face support. * 5+ years supporting MAC and Windows platforms * Expertise with MS Office suite, including Outlook
* Experience providing support within a Fortune 500 global company * Experience supporting C level executives Preferred Qualifications: * Industry Certifications like A+ and ACMT * Desktop Support or Customer Service Certifications * ITIL Foundations Certification * Baseline OEM Certs / Hardware Repair Certs * Experience with Service Now ITSM Tool Suite Salary and Other Compensation: The annual salary for this position is between $37,800 - $68,500 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #IND123 | |