Level 1 IT Support Technician

Level 1 IT Support Technician

Johannesburg South

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Level 1 IT Support Technician in USA. Your mission will be to:

MAIN PURPOSE OF THE JOB
To provide initial technical assistance to
users and service activities on company systems, focusing on troubleshooting
hardware, software, and network issues related to lab equipment and systems.
This role involves installing and configuring hardware/software, discontinuance,
relocation, diagnosis, repairing
minor problems, training users, and documenting issues and resolutions, while
minimizing equipment downtime, ensuring client satisfaction

RESPONSIBILITIES
Direct the information and data integrity of the company and its business units.
Implement IT projects in the region and objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth
Evaluate overall operations of computing and information technology functions and recommend enhancements.
Control the quality, timeliness and costs of the (IT) projects
Ensure the security of the information systems, communication lines, and equipment.
Assist with implementation, support and revision of all back-up and disaster recovery procedures and plans.
Establish company infrastructure to support and guide individual divisions / departments / sites in computing and information technology efforts.
Support Users
Ensure Continuous Business Improvement
Troubleshooting: Identify and resolve basic IT issues encountered by lab personnel, including hardware malfunctions, software glitches, and network connectivity problems.
Installation & Configuration: Install and configure new hardware and software components, ensuring they integrate seamlessly with existing lab systems.
Basic Repairs: Perform routine repairs, such as replacing faulty cables, resetting passwords, or addressing minor software problems.
Training & Support: Provide initial training to lab staff on using new software, hardware, or lab equipment, and offer ongoing support as needed.
Documentation: Accurately document all IT issues, troubleshooting steps, and resolutions, creating a record for future reference.
Collaboration: Work with other IT personnel or vendors to escalate complex issues and ensure timely resolution.
Inventory Management: Assist with maintaining an inventory of lab equipment and ensuring it is properly labelled and tracked.
Perform any other reasonable tasks as assigned by direct line manager.

YOUR PROFILE

REQUIREMENTS
Education
A+/N+ and MCDST
MCSA will be an advantage

Experience
Minimum 5-year IT experience in a client and system support capacity.
Experience with implementation of information technology integrations.
Experience required in desktop/laptop hardware troubleshooting and support as well as Microsoft Operating systems and Microsoft Office applications setup, configuration and support.
Server hardware and software support experience
Network operations knowledge and ability to troubleshoot problems and implement solutions
Database support experience (Advantageous)
AWS, Hyper-V experience & Google enterprise
Experience with laboratory equipment and procedures is a plus.

Competencies
Technical Proficiency: Strong understanding of computer hardware, software, and networking fundamentals
Problem-Solving: Ability to diagnose and resolve IT issues quickly and efficiently
Communication: Excellent verbal and written communication skills to effectively explain technical concepts and assist users
Customer Service: Ability to interact with users in a professional and helpful manner, providing clear and concise instructions and with excellent telephone etiquette
Ability to support the IT environment; i.e. availability of data and systems, usage of tools to support and improve the implemented systems and client base as well as to keep the infrastructure updated.
Ability to coordinate computer operations and projects
Basic Troubleshooting Skills: Ability to use diagnostic tools and troubleshoot common IT problems.
Microsoft Office Product Suite
3rd party application support; i.e. Google enterprise
Have an instinct for issue identification and implement the appropriate solutions
Be practical without compromising on quality
Ability to work independently without continuous support
Set high standards for him- or herself and team members
Extremely well organized to support the entire spectrum of information technology operations. Must work well under pressure.
Strive for continuous improvement.
Fluent English. Regional preferred language is an asset.

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

To apply please click on 'Apply now' button