Sr Product Manager, Lab Information Systems

Help us change lives

At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes.

The Senior Product Manager will partner closely with assigned product and business team members to define solutions that are in line with customer needs and business objectives. This position is responsible for defining the roadmap and driving delivery of a product area or user journey. This position will work with the business stakeholders, development teams, design and other cross functional teams to facilitate their product area roadmap, and drive the product development. Their responsible product area could be a set of digital solutions or customer experiences. The Senior Product Manager will drive the business requirement gathering, understand the problem space, to define user stories, acceptance criteria, and ultimately verify that the work generated by the development teams meets the stakeholders' requirements. The Senior Product Manager will support the product teams by participating in projects of medium complexity. This position supports ensuring that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. This person excels at working with business stakeholders across the organization to bring new initiatives to life - for example: lab, compliance, logistics, and beyond. You possess strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority.

This position will be based in Redwood City, CA, with a hybrid schedule that includes three in-office days per week.

Essential Duties

Include, but are not limited to, the following:

• Demonstrate complete knowledge, skills, and understanding of practices for complex programs and initiatives exhibiting creativity and substantial understanding of specialized techniques, processes, and procedures.
• Engage as a key voice of the customer for stakeholders for one or more product areas to ensure their needs are heard and that delivery teams are getting the support needed.
• Translate user and business needs into high-level requirements for work assignments of medium complexity, by utilizing a structured process for gathering, analyzing, documenting, and managing change to assess and recommend solutions based on cost vs. benefit analysis and parallels to overall business strategy.
• Define acceptance criteria for product features of medium complexity and ensure they are understood by the delivery team.
• Maintain detailed documentation such as gap analyses, business process flow charts, decision tables, features, and business requirements document to aid in the development and refinement of new analytical tools and processes.
• Execute plans during the implementation phase, composing standard operating procedures (SOPs), participating in design reviews and walk throughs.
• Track product performance after implementation to ensure efficiency of operations and proactively provide continuous improvement recommendations.
• Define key performance indicators (KPIs) and metrics to measure product success. Monitor product performance, analyze data, and make data-driven decisions to improve product outcomes.
• Collaborate closely with Quality Engineering (QE) to ensure the product meets high standards of quality, performance and reliability by defining the product requirements and acceptance criteria, which are then used by the QE team to develop test plans and test cases.
• Create and maintain the product roadmap for area of responsibility that outlines the development and release of features.
• Communicate product strategy, roadmap, and progress to stakeholders, including executives, partners, and customers.
• Manage stakeholder expectations and prioritize competing demands to ensure alignment and focus.
• Actively participate in all squad ceremonies.
• Review work completed by the squad, provide feedback, and accept work, as applicable.
• Manage the product backlog by grooming and prioritizing, while ensuring work is in line with product strategy and OKRs.
• Develop and maintain relationships with customers and business partners to drive satisfaction.
• Consistently influence and make significant decisions within a project, demonstrating good judgment in selecting methods and techniques for obtaining solutions based in a solid understanding of business strategy and best practices with minimal instructions for difficult or unpredictable situations.
• Ability to collaborate and operate in a cross-cultural and complex matrixed environment to build consensus across functions.
• Contribute individual capabilities to the achievement of group objectives and work effectively with others in a group setting. This includes mentoring, coaching, and technical guidance for junior members of the team.
• Communicate clear and concise product updates and releases to internal and external stakeholders.
• Excellent interpersonal and communication skills.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.

Minimum Qualifications

• Bachelor's degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor's degree.
• 6+ years of relevant professional experience as outlined in the essential duties.
• Experience leading cross-functional teams to deliver products/services.
• Experience applying techniques and methods of modern product management, product discovery, and product delivery - along with expertise with product management platforms and tools.
• Demonstrated ability to facilitate the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience.
• Advanced problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends.
• Advanced business analysis skills including, but not limited to, process and user flow definition and business KPIs.
• Advanced skills in translating complex user, business, operational, and technical requirements into clear epics, features, stories, and acceptance criteria.
• Some experience with A/B testing, user testing, user interviews, and conversions funnels.
• Experience engaging with engineers, designers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in life science, healthcare, bioinformatics, wellness, or digital health.
• Knowledge of digital analytics tools such as Adobe Analytics, Tableau, Google Analytics, etc., A/B testing tools such as AB Tasty, Optimizely, MoEngage, etc., and/or design tools such as Adobe XD, Figma, Sketch, etc.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

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