Senior Collaboration Engineer

Office 365 Collaboration Engineer

We are seeking a skilled and experienced Office 365 Tenant Administratorto join our team. The ideal candidate will have a good background in Office 365 and Exchange Online, as well as Microsoft Exchange 2016 or later.

This role will be crucial in supporting a hybrid environment with Office 365 and ensuring seamless integration and operation.

You will handle end to end Messaging email systems (Exchange Server and Exchange Online). You will also provide technical leadership, hands-on implementation, and on-going day to day support across our on-premises email systems and Office 365 environment. This role will also be responsible for developing, maintaining, supporting, and optimizing our collaboration platform, as well as perform operational work, monitoring, review and implement changes, and complete user requests.

Key Responsibilities

• Experience with Office 365 and Exchange Online. Must be able to act as 3rd tier support for messaging related escalated issues.
• Handle and support Office 365 services including, but not limited to, Exchange, SharePoint, Teams, and OneDrive.
• Experience with Microsoft Exchange 2016 or later.
• Experience in supporting a hybrid Office 365 environment, including Exchange Online and integration with on-premises Exchange environment.
• Experience in Microsoft Windows, including Active Directory, and Entra ID (Azure AD). Microsoft certifications preferred.
• Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing.
• Ensure the reliability and scalability of Office 365 services.
• Involved in Major Incident Management processes including preparing Root Cause Analysis and implementing Post Incident Recommendations
• Prepare and maintain documentation. Present new ideas and concepts to the team.
• Perform thorough root cause analysis, standard methodology troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
• Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner.
• Identify, plan and lead projects and tasks necessary to assess, optimize, proactively handle, and maintain enterprise and client systems and infrastructure.
• Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc.

Core Technical Skills (Mandatory)

• 5+ years of equivalent work experience
• 3+ years of Office 365/Exchange support experience and operational excellence
• Good technical skills including, however, not limited to, Exchange 2016+, Office 365, Active Directory and Entra ID (Azure AD)
• Hands-on experience in troubleshooting and problem and change management

Additional Technical Skills (preferred)

• Preferred Technical Certifications (Microsoft Office 365)
• Mimecast experience
• PowerShell scripting
• Power Platform
• Microsoft Purview
• ServiceNow

Non-technical skills

• Customer focused with an attention to detail
• Seeks to expand knowledge and experience and is committed to continuous learning
• Availability to work evenings and weekends as required to support maintenance and project activities

Key Behaviours

• Leadership/direction, customer focus, problem solving and decision making, result oriented, effective interpersonal skills, seeks opportunities for self-development

• Finance Industry experience and knowledge with an understanding of the terminology, business functions and processes
• Excellent listening and questioning skills combined with the ability to communicate effectively with clients to establish what the problem is and explain the solution
• Good experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.

What We Offer:

• A dynamic and challenging work environment.
• Opportunities for professional growth and advancement.
• Competitive salary and benefits package.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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