New

Service Desk Analyst

TEKsystems
$17.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, Inver Grove Heights
Apr 30, 2025
Description * The right fit will have EXCELLENT customer service and interpersonal skills * This individual will be one of 17 individuals on the Service Desk team. This group is a Tier I/II Service Desk so the ability to handle higher level end user questions is important. * Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity troubleshooting ability are needed - these are the most common issues. * Process oriented individuals work best on this team - Client adheres to ITSM/ITIL practices. Having a good understanding of KPI (definition below) is CRITICAL. A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization. KPIs differ per organization; business KPIs may be net revenue or a customer loyalty metric, while government might consider unemployment rates. * The culture within the team and at client is very strong - there is very limited attrition because CHS is a great company to work for. There is upward mobility within the company due to the size and growth of the client. * The team had a 96.8 Customer Satisfaction rating from their last end user survey - this is outstanding and a testament to how passionate the team is about taking care of end users. There is a high sense of accountability within the team. * There is a 3 week training period to get familiarized with client' environment. Skills Support, Troubleshooting, Service desk, Windows 10, Active directory, Office 365 Top Skills Details Support,Troubleshooting,Service desk,Windows 10,Active directory,Office 365 Additional Skills & Qualifications * 1 -2 + years of Phone Support experience * Strong knowledge of Windows 10 and Office 365 * Network, Printer and VPN Troubleshooting experience is needed * * Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Inver Grove Heights,MN. Application Deadline This position is anticipated to close on Apr 30, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.