New 
It Support Lead
 TEKsystems | |
$50,000.00 - $60,000.00 / yr
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paid holidays, 401(k)
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 United States, Virginia, Danville | |
 Apr 30, 2025 | |
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*Description*
* Lead and manage a team of ServiceDesk technicians to provide technical support to employees * Ensure that all technical issues are resolved in a timely and efficient manner * Investigate and resolve technical issues tied to IT operations * Guide, assist other technicians and collaborate to resolve technical issues and projects * Maintain accurate records of all ServiceDesk requests and resolutions * Develop and implement processes and procedures to improve the efficiency of the ServiceDesk * Provide training and support to ServiceDesk technicians to ensure they have the necessary skills to perform their job duties effectively * Oversee the day-to-day operation of IT infrastructure, including network administration, system upgrades, and troubleshooting. * Collaborate with other departments to identify and address their IT needs and requirements. * Monitor system performance and reliability, implementing measures to optimize performance and minimize downtime. *Skills* Support, Help desk, Help desk support, Troubleshooting, Office 365, aws, management skills *Top Skills Details* Support,Help desk,Help desk support,Troubleshooting *Additional Skills & Qualifications* * Technical certifications - ITIL, A+, Network+, CCNA, Microsoft 365, Azure, AWS * Experience in a manufacturing or industrial environment * Experience with remote support tools * Experience with cloud environments like Microsoft 365, Azure and AWS * Experience with network troubleshooting *Experience Level* Expert Level *Pay and Benefits* The pay range for this position is $50000.00 - $60000.00/yr. Health Insurance, Health Savings Account with company contribution, and Wellness Program 401(k) with a company match Paid-time-off, including your birthday and paid holidays Company-sponsored outings, activities, and events *Workplace Type* This is a fully onsite position in Danville,VA. *Application Deadline* This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |