New 
IT Service Center Technician
 TEKsystems | |
$17.00 - $20.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, New Jersey, Beverly | |
 Apr 30, 2025 | |
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*Description*
The role of the IT Service Center Technician is to complete level 1 tickets. This will include: - Password resets and account activations within active directory - Microsoft application troubleshooting (Outlook, Word, Excel, Intune, etc.) - Windows 11 troubleshooting - Instore technology issues such as POS systems, credit card pin pads, back office computers and printers, instore music - Distribution center hardware like Zebra TC52 scanners All IT service center employees will be required to close a MINIMUM of 30 tickets per day. IT service center technicians will interface with multiple levels of customers - to include standard users, Management, VIP's and Technical Staff - and will communicate and operate across all support tiers, while providing updates to users regarding the status of issues and requests until resolved. *Skills* Help desk, Customer service, Service desk, Help desk support, Phone support, Troubleshooting, Active directory, Office 365, Servicenow, Password reset, Technical support, Call center, Windows 10, Remoteaccess, Helpdesk troubleshooting, Ticketing system, Ms office suite, Microsoft office, Windows *Top Skills Details* Help desk,Customer service,Service desk,Help desk support,Phone support,Troubleshooting,Active directory,Office 365,Servicenow,Password reset,Technical support *Additional Skills & Qualifications* 1) Experience with MS Authenticator is a plus 2) Any ITIL experience or certifications is a bonus *Experience Level* Intermediate Level *Pay and Benefits* The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Beverly,NJ. *Application Deadline* This position is anticipated to close on May 2, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |