Reservations Agent

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with high standards of quality.

Essential Job Functions:

• Answer the incoming calls of all prospective guests in a friendly and timely manner.
• Provide accurate information regarding availability, accommodation types, rates, etc. and assign reservations based on guest preferences and availability.
• Input and retrieve data using a computer reservation system and utilize codes for efficiency.
• Answer questions regarding hotel facilities and services, local attractions, directions, etc. Communicate applicable deposit and guarantee policies as requested.
• Thoroughly read provided materials pertaining to group reservations, guest concerns, and property updates.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• File registration cards.
• Initiate reports and retrieve printed forms from computer.
• Other duties as assigned.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily sedentary role, may involve standing and walking for short periods of time

Wage: $19.00/ per hour

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• Prior hospitality experience preferred
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans