Operations Manager - Fintech/Banking

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the team:

The Operations Manager role will support two critical lines of business within Automated Finance, Integrated Payables and BillerIQ. The duties of this position include: incident management, product operations direction for new and enhanced products, managing the environment with feedback and collaboration of companion groups such as infrastructure, engineering and product and oversight of production processing such as API stability, file processing, UI and exception handling. This position works closely with internal stakeholder groups and clients to ensure operations efficiently and effectively meet our clients needs. The ideal candidate will be highly skilled at managing and creating procedures, identifying and executing upon operational improvements with excellent communication skills appropriate from peer through C-suite connections.

About the role:

We are seeking a dynamic and results-driven Operations Manager to lead both production and product operations across our Accounts Payable and Accounts Receivable product lines. This role will ensure production processing meets SLAs, ideation on automation, implement process and procedure improvements, and client satisfaction in all areas of operations.

What you will be doing:

* Manages the processing environment to protect production systems critical to the success of the business.
* Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
* Develops and recommends tactical and strategic plans for processing operations.
* Selects, trains, develops and leads an efficient and effective processing team.
* Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
* Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
* Develops and implements team standards and procedures that support departmental standards and procedures.
* Develops and executes project plans, budgets and schedules for documentation of work and results.
* Develops, manages and forecasts the budgets for the relevant cost centers.
* Other related duties assigned as needed.

Qualifications:

* Proven experience in managing a diverse team to deliver operational excellence.
* Understanding of accounts payable, accounts receivable platforms and technology stakes.

*.Exceptional communication, negotiation, and interpersonal skills.

* Analytical mindset with the ability to use data to drive decisions and strategies.
* Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines.

What you will need:

*Bachelor's degree in technology, information technology, or business administration.

*Leadership Skills: Proven ability to lead and inspire cross-functional teams. Strong communication and interpersonal skills.

* Leadership, management, organizational, and team building skills.
* Analytical and problem solving skills.
* Ability to build relationships with C-level management, peers and others.
* Broad knowledge of regulatory requirements, financial institution operations, and risk management.
* Speaks and writes fluently.
* Listening skills and ability to ensure open and candid two-way communication.
* Ability to expresses both facts and opinions clearly and concisely.
* Project management, productivity, planning, and workload management skills.
* Negotiation skills regarding complex issues
* Ability to work well under pressure and keep emotions under control during difficult situations.
* Adaptable and dependable in fast-paced, changing business environments.
* Strives for continuous improvement.

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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