Director, District Retail

Position Summary:

This position is responsible for directing the management and operations of multiple retail stores (9-13) within an assigned district. Each store the District Retail Director oversees processes approximately 1.7M donated items, generates $2.8M in annual thrift sales on average, employees 30-50 employees and is typically designated to provide retail training services to participants enrolled with Services and Programs. This role is responsible for ensuring retail stores are running efficiently and meeting their financial expectations. The District Retail Director directly manages each store's General Manager and is responsible for their professional development and performance management of the results they are accountable to achieving

Day in the life: In a typical day the District Director will be expected to,

• Operational Excellence: Fosters cooperation among all business segments to deliver a high standard of quality service.
• Talent Management: Ensures store talent is trained and developed and manages store personnel needs
• Services and Programs: Ensures continued community involvement and education around Goodwill-Easter Seals.
• Performance and Standards: Produces quality results by applying efficient best practices.
• Leadership: Promotes a high quality of work and personal proficiency through effective and innovative leadership.
• Safety: Ensures safety and protection of employees, assets, and facilities

Job Pay and Perks:

• Pay Range:$109,300-$160,0195
• This is a flexible-hybrid role whose essential functions allow the employee to primarily work from a personal home office but also require the employee to work at a physical GESMN or partner facility as business needs require, sometimes with great urgency and little notice.
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!

About You:

Required Knowledge & Skills:

*Team member development: Professional and skills development.
*Ability to navigate and influence cross-functionally with support teams and business partners.
*Strong independent work skills, personal organization, and drive.
*Strong communication skills, both verbal and written. Fast and efficient with modern communication vehicles (laptop/smartphone/email/zoom/Microsoft office applications).
*Hands-on approach to training, coaching and inspection skills.
*Commuting to store locations for visits 4-5 days a week with a full store business reviews completed each quarter.
*Ability to pull a team together cohesively and leverage the unique skills and talents of everyone to perform better holistically.
*Ability to adapt and lead within an ever-changing environment and ability to help progress employees through such changes.
*Performance management: Ability to analyze data, observe behaviors, solicit feedback, and in turn, identify practices and behaviors necessary for improvement in business results.
*Talent management: Ability to source, identify, and develop quality talent for replacement and bench-strength based upon their background and tenure.
*Organizational agility: Ability to understand and navigate the various field and office support

*Proven history of utilizing POS, scheduling software, spreadsheets, onboarding software, HRIS, payroll.
*History of, or comfort with, working in an environment where team members utilize heavy equipment and perform extensive manual labor.
*Basic weekly expectations: Daily vehicle travel, occasional overnights, multi-tasking administrative work (meeting scheduling, conference calls, etc.), occasional weekends, available as needed for any issues that may arise after-hours.
*Proven ability to drive sales results both in store and through e-commerce.
*Strong conflict management skills.
*Ability to interact with a diverse population.
*Budgeting and cost analysis procedure expertise.
*Ability and desire to provide excellent customer service and to lead a team that does the same.
*Must have a valid driver's license, be at least 21 years of age, pass a motor vehicle record (MVR) check, and carry automobile liability insurance coverage with a minimum of $100,000/$300,000/$100,000 limits or a combined single limit of $300,000.

Prior Experience & Education

*Minimum of 8 years of retail or similar/related experience required.
*Single-unit business management: 3+ years of required; 5+ years preferred.
*Previous multi-unit management preferred.
*Experience with increasing responsibilities more than the above minimum requirements will be considered.

About Us:

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.