Customer Service Representative

Customer Service Representative

Webster, TX

Long Term Contract (Potential for conversion to fulltime)

Pay: $21.50/HR

Are you passionate about delivering exceptional customer service and thrive in a fast-paced, team-oriented environment? Our client is looking for a dedicated Customer Support Representative to serve as the first point of contact for our customers and sales teams, ensuring a seamless experience from order to delivery.

As a key member of our customer service team, you will be processing orders with precision, and helping drive continuous improvement across our operations.

Qualifications:

* High school diploma or GED equivalent required.

* Bachelor's Degree in a business or other discipline preferred, OR equivalent customer service experience required.

* 0 - 1 year in a business environment preferred.

* Superior Customer Service skills

* Excellent verbal and written communication skills.

* Ability to multitask and prioritize.

* Able to work in a fast-paced environment.

* Strong knowledge of Microsoft Outlook Applications Computer knowledge with databases a plus.

* Typing 45+ WPM

* Strong attention to detail

* Superior data entry skills with a high degree of accuracy.

Responsibilities:

* The Customer Support Reps maintains excellent customer service relationships with our Customers, Sales Force and Internal Departments.

* Work with all levels of customers to assist with their request for Olympus products.

* Provide professional phone support to our customers and outside Sales Reps.

* Process transactions including Sales Orders with a very high accuracy rate.

* Able to create RMA's with assistance on how to determine disposition.

* Work with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery of customer orders and information related to their requests

* May provide back-up for Receptionist.

* Maintain Customer Database, including processing leads and updating customer records.

* Verify accuracy for all orders to ensure proper contact review has been performed and all information entered is correct

* Help the department meet continuous improvement goals through 5S.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.