Senior Data Coordinator - Genetic

Under general supervision, provides administrative and secretarial support to the genetics team including but not limited to physicians, advanced practice providers, and genetic counselors. Maintains and updates the genetics database. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Operates within standard procedures and pre-established guidelines to complete tasks.

• Maintains, updates, and queries genetic pedigree software systems. This includes, but is not limited to, the creation and on-going maintenance of the genetics database accounts for all referrals.

• Responsible for uploading Family Health Questionnaires (FHQ) into the genetic pedigree software system.
• Responsible for sending and managing FHQ to internally and externally referred patients.
• Maintains and sends cancellation, decline, and no-show notification letters to external providers.
• Provides administrative support for special projects to include research, compiling data, and the preparation of summary reports.
• Acts as a liaison with staff, physicians, and patients to resolve problems related to scheduling and patient care.
• Answers genetic counseling department telephone, takes messages, triages calls accurately, and rapidly screens and connects internal and external customers to the appropriate genetic counselor, scheduler, or patient benefits representative.
• Updates and implements genetic services forms and database for use within the genetic services program.
• Maintains files in an organized and accessible manner to include updating information, purging files on a regular basis, and creating new filing and data systems as needed.
• Ability to rapidly and efficiently move between multiple electronic systems.
• Administrative expert of the genetic pedigree software system.
• Manages changes to fields and data sheets.
• Query building and management.
• Imports and exports data into useable and reportable metrics.
• Maintains office calendar and schedules/appointments as needed.
• Researches and responds to routine and non-routine inquiries in a timely and professional manner.
• Other duties as requested or assigned.

High School diploma or equivalent required. Associates or bachelors degree preferred. Minimum five years of office administration and/or secretarial experience preferred. Proficiency with computer systems and Microsoft (Office Outlook, Word, Power Point, Teams, and Excel). Experience required in electronic medical records; Database experience and Genetic Pedigree Software competent/proficient a plus.

COMPETENCIES:

-Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate.

-Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.

-Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.

-Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.

-Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites. Onsite initially, with potential to transition to a hybrid work schedule.