Associate Revenue Cycle Quality & Performance Management

The Bad Debt & Inventory Specialist plays a vital role in optimizing financial performance and customer experience. This position is responsible for meticulous oversight of bad debt processes and inventory control, leveraging technology and strategic system design to drive efficiency and continuous improvement. The Specialist will collaborate cross-functionally to ensure accurate reporting, insightful analysis, and proactive identification of opportunities to minimize financial losses. A key aspect of this role involves developing and maintaining key performance indicators (KPIs) and supporting the team in achieving operational excellence. This role requires a highly organized, detail-oriented individual with strong analytical and communication skills.

Essential Duties and Responsibilities:

Bad Debt Management:

• Closely monitor bad debt referrals, reporting accounts to the Proactive team and tracking payments.
• Perform monthly bad debt system reconciliations with various systems partnering with vendors.
• Collaborate on the development of an AI-driven quality assurance tool.

Reporting and Analysis:

• Create and maintain metric performance scorecards.
• Develop and maintain the primary quality assurance monthly presentation.
• Document meeting minutes from performance meetings.
• Maintain and organize all relevant reports.
• Monitor multiple concurrent projects and provide progress updates through monthly presentations.
• Monitor and reconcile monthly/weekly cash files received from applicable bank.
• Coordinate with the reporting team to deliver monthly and quarterly metric reports to operations and vendor teams.

Communication and Collaboration:

• Effectively communicate (written and verbal) with various departments, vendors, and external parties.
• Create and maintain Visio docs outlining Standard Operating Procedures (SOPs).

Financial Operations:

• Verify vendor invoicing, contingency / commission payments.
• Assist in vendor budget maintenance.

User Management & Support:

• Manage user provisioning within the Epic system.
• Monitor both internal and vendor user accounts.

Continuous Improvement:

• Provide feedback and recommendations to leadership.
• Support leadership initiatives to drive success.
• Proactively identify and communicate insights to improve organizational performance.

Qualifications:

• Proven experience in a similar role involving financial analysis, reporting, and process improvement.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint. Experience with Visio is preferred.
• Excellent written and verbal communication skills with the ability to communicate effectively across different roles and cultural backgrounds.
• Ability to multitask, prioritize, and meet deadlines.
• Passion for customer experience.

Preferred Qualifications:

• Experience with bad debt recovery and inventory management.
• Familiarity with AI and machine learning concepts.
• Experience with Epic or similar user provisioning systems.

Physical Demands:

• Primarily sedentary work environment. May require extended periods of sitting and computer use.

Work Environment:

• Hybrid; in the designated office location a minimum of three days per week.
• Must have home environment suitable for work

Other:

• Perform related duties as required.