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Remote Luxury Automotive (Universal) Advisor

TEKsystems
$24.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
May 03, 2025
oUniversal Customer Advisor Communication ability and customer service skills. Bachelors' degree or equivalent work experience is preferred. A Day in the Life: Universal Advisors are responsible for managing the day-to-day contact duties with customers across a wide variety of communication platforms. They are driven to provide support for their team leaders for the brand to be successful in building relationships with our customers, other team members, dealership personnel, Field organization, Brand Quality, and various company Leaders. Workplace Type: Hybrid Worksite Location: Warren, Michigan, 48092, United States Industry: Automotive / Customer Service Selling points: WFH flexibility Room to grow within a Top "Fortune 500" company (top 30) Job Description Universal Advisors are responsible for managing the day-to-day contact duties with customers across a wide variety of communication platforms. They are driven to provide support for their team to be successful in building relationships with our customers, other team members, dealership personnel, Field organization, Brand Quality, and various Leaders. The end goal is to have a team of highly skilled Advisors who can universally assist customers with any issues related to Customer Assistance, Marketing Support, EV (electric vehicle) or Connection Center questions, comments, concerns, issues, or feedback. Need to be reliable and able to problem solve. Schedule: Need to open to work any shift Monday through Friday 8am - 9pm and Saturdays 9am - 9pm (all possibilities but won't work 6 days per week). Pay Rate $20.00-22.00 / HR 4. Handling customers of a luxury brand often requires a higher level of service. Could you explain how you would approach service differently for a luxury customer compared to a standard customer? What specific strategies would you use to provide 'white glove' service 5. Can you describe a time when you went above and beyond to provide the best customer experience possible? What was the situation, what actions did you take, and what was the outcome? Apply today foe information on this amazing opportunity! Thank you. Pay and Benefits The pay range for this position is $24.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Troy,MI. Application Deadline This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.