Billing Documentation Systems Analyst

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

The Billing Documentation Systems Analyst is a technical and operationally focused role responsible for the design, optimization, and integration of billing systems, data processes, and AI-enabled automation across the revenue cycle. It serves as a critical bridge between billing, IT, and clinical leadership, ensuring accurate documentation, optimized reimbursement, and system efficiency within a Federally Qualified Health Center (FQHC), specifically Family Health Centers of San Diego (FHCSD). This role reports to the Compliance and Billing Director.

Responsibilities:

Revenue Cycle Technology Oversight

• Manage the daily operations of medical billing and claims software.
• Ensure real-time integration and functionality between Electronic Health Records (EHR) and billing systems.
• Oversee system configuration, upgrades, and automation protocols to reduce manual processes and improve data accuracy.

Data Analysis, AI, and Reporting

• Leverage automation and AI tools to analyze billing trends, improve claims accuracy, and support predictive analytics for reimbursement cycles.
• Develop dashboards and reports for KPIs, denials, and performance optimization.
• Monitor regulatory and payer trends, specifically under FQHC billing models relevant to FHCSD.

Coding Documentation & Clinical Support

• Partner with providers and clinical teams to ensure documentation supports proper billing and coding.
• Lead educational efforts and system training across specialties and provider levels.
• Participate in internal system reviews and recommend documentation improvement practices.

System Configuration & Optimization

• Lead the development and maintenance of the billing and coding system tables.
• Recommend and implement workflow enhancements to optimize automation and operational accuracy.
• Collaborate with IT and vendors during system implementation or upgrades.

Training & Cross-Functional Support

• Train billing staff and clinical teams on billing system changes and AI/automation enhancements.
• Serve as a central liaison between IT, Billing, and Clinical Operations.
• Troubleshot billing issues tied to system behavior or documentation gaps.

RCM Integration & Process Improvement

• Analyze denials, rejections, and back-end reimbursement issues.
• Work closely with RCM leadership on automation tools to support clean claims, real-time edits, and denial prevention.
• Align technology functions with strategic revenue cycle goals within FHCSD.

Requirements:

• Bachelor's in Health Information Management, Healthcare IT, or related field preferred. Certifications such as HIT, CPC, CRCS, or CMRS highly preferred.
• 4 years in healthcare billing, billing documentation, EHR management, or IT, with preference for FQHC and AI-integrated environments, particularly those aligned with FHCSD's infrastructure.
• Proficient in EHRs and RCM platforms (e.g., Epic, NextGen, eClinicalWorks).
• Familiarity with ICD-10, CPT, HCPCS, Medi-Cal, Medicare, and Managed Care billing requirements.
• Experience with data analysis and AI-driven automation tools in a healthcare setting.
• Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Rewards:

• Job type: Regular Full Time. M-F 8am-5pm.
• On-site Location: 100 Broadway Chula Vista, CA 91910.
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)