Operations Software Analyst Seniors

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Job Description

FIS Management Services, LLC seeks Operations Software Analyst Seniors in Jacksonville, FL to provide technical support activities for a production processing environment. Install, maintain, and support applications and major IT system components, subsystems. Customize specific IT operations management software or creation of custom FIS-proprietary solutions specific to the operational management and control of IT infrastructure, application delivery components and network telecommunications fault, configuration, administration, performance, and security functions. Analyze and resolve problems related to failures in application and ancillary software components. Provide technical assistance to Operations, Systems Support, and Application Support staff. Create and maintain complete documentation as it relates to installation and status of supported software and FIS-proprietary solutions. Work closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with FIS architectural standards. Analyze business and technical requirements; translate those requirements into product designs. Develop programming logic for new technology solutions. Code, test, debug, document, implement, integrate and maintain supporting application components for IT operations management software. Suggest technical alternatives and improves/streamlines processes and systems. Complete project assignments and special projects commensurate with job expectations. Plan, analyze and forecast activities to plan projects and tasks. May provide leadership and/or guidance to other technical professionals. Communicate system architecture to technical and business audiences. Write technical specifications and other forms of documentation. Educate internal users on software capabilities and use. May specialize in management and support of IT event correlation and analysis software; participate in selection and deployment of technology solutions,

infrastructure components, product evaluation and buy vs. build recommendations in support of business needs; provide technical and leadership support of disaster recovery/business continuity plans.

REQUIREMENTS: Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, Electronic Engineering, Information Technology, or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: performing team lead duties including serving as technical escalation point for team to prioritize and address customer issues; implementing Command line mastery of Operating Systems with Windows and Linux; working with scripting languages including python and PowerShell; utilizing networking, routing, Load balancers, and VPNs; working with communication protocols including FTP, SFTP, SSL, and HTTPS; utilizing monitoring tools including CA UIM, Thousand Eyes, APM, and SCAPM; performing source control with Artifactory, SVN, GIT, and Bitbucket; implementing configuration management with Ansible and Puppet; working with Jenkins and Kubernetes automation tools; utilizing Splunk and Greylog logging and monitoring tools; performing security administration with SSH and TLS; utilizing Oracle, SQL DBMS

suites; working with J2EE platform and architecture, including messaging and integration points; providing java support with Tomcat, Weblogic, and Apache; and implementing ITIL practices with Change Management, Incident Management, Problem Management, Business Continuity, and Disaster Recovery. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on "Apply Now."

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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