Ops manager - Depot Mgmt

• Strategic thinking who can think really being understanding the Depot Mgmt Process and take decisions... example: How to move the concept from Config center to a Depot mgmt space. Improve on current process, direct the team under him (around 10 member teams will work for him).
• He/she can manage the every day transactions to work with different Deere dept, OEM vendors (like Dell, HP, etc) to managing day to day - responsible for running smooth On-boarding & Offboarding of assets (Life Cycle Mgmt)
• Understanding Billing schedule (like how to move / ship 500 machines in big batches from location A to B within US/IOWA/Illinois - example: moving machnes in batches from Moline to Waterloo plant/office) and their schedules and how do that associate take decision
• Recognize areas of Improvement - Process, workflow Flow, technology, how it works in Service Now, etc
• Oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. This position will require some technical skill and background for day-to-day functions of the role. Typical examples include:
• Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
• Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
• Break/fix repair of hardware

In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role. Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met. Typical examples include:

• Project tracking, customer interactions (written & verbal), and ServiceNOW updates
• Shipping and receiving of hardware
• Interaction with shipping/receiving departments and guidelines

This role will also be responsible for asset management to ensure effective tracking of assets within the United States. Typical examples include:

• ServiceNOW updates as devices move from primary location
• Inventory Audits on monthly basis
• Barcode and assign asset

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.