New

IT Field Operations Supervisor

Herc Rentals
life insurance, parental leave, paid time off, sick time, tuition reimbursement, 401(k)
United States, Florida, Bonita Springs
27500 Riverview Center Boulevard (Show on map)
May 07, 2025
If you are currently an employee of Herc Rentals, please apply using this link: *Herc Employee Career Portal* Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 450+ locations and has about 7,600 employees in North America as of March 31, 2025. Job Purpose The IT field operations supervisor is responsible for overseeing the installation, maintenance, and troubleshooting of IT equipment and systems at various sites. The IT field operations supervisor also coordinates with other IT teams, vendors, and clients to ensure smooth and efficient operations. The II field operations supervisor leads a team of field analysts. What you will do... Plan, schedule, and assign IT field projects and tasks to the field staff. Monitor and evaluate the performance and quality of IT field services and ensure compliance with standards and policies. Provide technical guidance and support to the field staff and resolve any issues or escalations. Manage the inventory, procurement, and deployment of IT equipment and tools for the field staff. Train and coach the field staff and conduct performance reviews and appraisals. Prepare and maintain reports, records, and documentation of IT field activities and expenses. Develop and implement best practices, procedures, and improvements for IT field operations. Collaborate and communicate with other IT teams, vendors, and clients to ensure alignment and satisfaction. Act as technical liaison with vendors who supply purchased products/services to verify compliance and stability Travel to HERC locations through service region(s) to oversee projects and work as needed Develop relationships with the managers & VP's in the service region Support IT & Corporate initiatives and deployments Evaluate and suggest process and technology improvements. Requirements At least five years of experience in IT field operations, including two years of managerial or supervisory experience. Strong knowledge and skills in IT equipment and systems installation, maintenance, and troubleshooting, including but not limited to: Microsoft Windows 10 and Windows 11 Apple iPhone Devices Printers Ethernet Cabling Wi-Fi networks TCP/IP Understanding of network equipment Passport & willingness and availability to travel throughout the US & Canada Certification in ITIL, CompTIA, Cisco, or other relevant IT fields is preferred. Education: Bachelor's degree in computer science, information technology, engineering, or related field. Skills Excellent communication, leadership, and problem-solving skills. Ability to work under pressure, multitask, and prioritize effectively. Req #: 62702 Pay Range: Based on Qualifications Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.