| As an EAP (Employee Assistance Program) Work/Life Specialist, you'll provide EAP resources and information to internal and external individuals, pertaining to basic needs including financial, legal, child and elder care. You'll manage and contribute to the EAP resource website, including researching and identifying additional resources for employee assistance. You'll also provide immediate support and intake services for EAP customers seeking resource information on these basic needs, or prompt screening to a Licensed EAP Counselor as needed. |
WHAT WE CAN OFFER YOU:
- Estimated Salary: $46,800 - $66,000 plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- Provide direct EAP services to employees and families via phone for financial, legal, and caregiving needs.
- Assess needs, offer resources, maintain case records, and ensure continuity of care.
- Conduct initial intake, transfer calls to licensed counselors, and provide support during wait times.
- Understand and promote EAP plans and resources, building relationships with vendors and partners.
- Contribute to the EAP website and assist with training materials, staying updated on community services and industry changes.
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WHAT YOU'LL BRING:
- Respect for confidential information and strong attention to detail.
- Proficiency in Microsoft Office and online databases.
- Excellent communication, relationship-building, and customer service skills.
- Ability to work independently and as part of a team, adapting to a changing environment.
- Resourcefulness and strong listening skills to assess and meet customer needs.
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
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PREFERRED:
- Bachelor's Degree in Behavioral Health.
- 1-2 years EAP experience with previous customer service background.
- Bilingual in English and Spanish.
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices #Circa
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Mutual of Omaha
paid holidays, 401(k)
May 07, 2025 