International Customer Service Representative-Bilingual-English/Spanish

Job Title: International Customer Service Representative (Bilingual - English/Spanish)

Job Type: Full-Time / Direct Hire

Overview:

We are seeking a detail-oriented and bilingual International Customer Service Representative to join our team. In this role, you'll process customer orders with speed and accuracy, resolve discrepancies, and support our international sales operations. If you're fluent in both English and Spanish and thrive in a fast-paced, customer-focused environment, we want to hear from you!

Key Responsibilities:

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  Accurately process customer orders in the system.

  
  
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  Issue credit and debit requests per company policy.

  
  
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  Enter and manage system tickets to resolve order discrepancies.

  
  
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  Collaborate with the sales team to address order-related issues.

  
  
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  Maintain accurate records of orders, credits, and communications.

  
  
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  Perform additional duties as assigned.

  
  

Qualifications:

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  Associate's degree in Business or related field required; Bachelor's preferred.

  
  
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  2+ years of experience in Customer Service, Finance, or International Operations.

  
  
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  Proficient in Microsoft Office (Excel, Word, PowerPoint).

  
  
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  SAP ERP experience preferred.

  
  
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  Fluent in English and Spanish (spoken and written).

  
  

Skills:

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  High attention to detail and accuracy.

  
  
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  Strong organizational and time management abilities.

  
  
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  Excellent customer service and communication skills.

  
  
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  Analytical thinker and proactive problem solver.

  
  
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  Collaborative team player with a positive attitude.

  
  

What We Offer:

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  A dynamic and inclusive work environment

  
  
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  Opportunities for growth and development

  
  
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  The chance to support international operations and make a meaningful impact

  
  

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.