Senior Director, Business Analytics

Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Job Overview:

The Senior Director of Business Analytics is responsible for leading the company's data-driven decision-making efforts by overseeing business intelligence, data analytics, and performance reporting. This role will drive strategic insights that improve operational efficiency, customer experience, and revenue growth. The ideal candidate will have strong leadership skills, deep analytical expertise, and a strategic mindset to support business objectives.

A Day in the Life of the Sr. Director, Business Analytics:

• Strategic Leadership & Business Insights:
  
  
  
  • Develop and execute the company's business analytics and reporting strategy to support customer and revenue growth.
  • Provide executive leadership with data-driven insights and recommendations to inform key business decisions.
  • Lead cross-functional initiatives to improve data utilization across marketing, sales, finance, and customer care.
  • Identify trends, risks, and opportunities by analyzing key performance indicators (KPIs) and market data.
  
  
  
  
• Data Analytics & Business Intelligence:
  
  
  
  • Oversee the development of dashboards, reports, and predictive models to optimize customer and revenue performance.
  • Leverage advanced analytics to enhance forecasting, customer analysis, and revenue optimization.
  • Ensure data accuracy and integrity across all reporting platforms.
  • Collaborate with Data Warehouse and IT teams to enhance data infrastructure and reporting capabilities.
  
  
  
  
• Leadership & Team Development:
  
  
  
  • Lead and mentor a team of data analysts / business intelligence professionals.
  • Foster a culture of continuous learning, innovation, and collaboration within the analytics team.
  • Align analytics team priorities with overall business goals and ensure timely execution of key initiatives.
  
  
  
  
• Process Optimization & Performance Measurement:
  
  
  
  • Establish standardized reporting processes and performance measurement frameworks across departments.
  • Support pricing strategies, customer retention efforts, and product development with deep analytical insights.
  • Actively support, promote and advance all aspects of Astound's Diversity, Equity and Inclusion (DEI) goals and initiatives, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard and empowered to do their best work.
  • Other duties as assigned.
  
  
  
  

What You Bring to the Table:

• 10+ years of experience in business analytics, data analytics, or business intelligence, with at least 5 years in a leadership role.
• Telecommunications industry experience preferred.
• Expertise in analytics tools such as SQL, Python, Tableau, Power BI, and data warehousing solutions.
• Strong understanding of statistical modeling, forecasting, and AI-driven analytics.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to translate complex data into actionable business insights

Education:

• Bachelor's degree in Finance, Data Analytics, Data Science, or a related field (Master's degree or MBA preferred).

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

Base Compensation: The base salary range for this position is $150,000 - $200,000 annually plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf