Customer Service Systems Analyst

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Customer Service Systems Analyst to join our Apopka, FL team. You will be responsible for executing tasks and projects that support the objectives and needs of the customer service organization, this includes configuring, installing, and providing support for a variety of applications, systems, and users in a fast-paced environment. This key role provides routine and complex support and analysis for all systems and processes used by the customer service teams. The analyst will proactively monitor, manage, and communicate intraday and historical contact center performance and provide recommendations that support team obligations and organizational growth and improvement initiatives. Candidates for this position must be able to support projects to ensure they are completed in a timely fashion. This is all done within the confines of goals and visions provided by leadership.

You will:

• Maintenance & Admin work for systems such as
  • Workforce Management (Scheduling and forecasting)
  • Quality Assurance
  • CRM platforms (Including Salesforce)
  • Telecom systems (Such as Nice InContact)
  • Etc.
• Document control and record keeping.
• Assist with training and onboarding.
• Other tasks as assigned.

Key Qualifications:

• 3+ Years of contact center experience is preferred.
• 3+ Years of IT or Technical Support related experience
• Efficient in Microsoft Office 365 Suite including SharePoint, Power Automate and Power Apps.
• Advanced Microsoft Excel User
• Excellent time management
• Self-motivated & Ambitious
• Problem solving
• Critical thinking
• Adaptability
• Innovative and forward thinking
• Ability to work independently and with a team.
• Effective communication (written and oral)
• Software and Systems proficiency
• Data analysis

Compensation:

For this full-time position working at this location, the anticipated TTC range will be from $61200 - $113600 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs.

This position may be eligible for other forms of compensation such as, annual incentive bonus and/or sales incentives.

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.