Operations Process Improvement Manager

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Phoenix
201 West Jefferson Street (Show on map)
May 10, 2025
Posting Date 05/09/25 Application Deadline 05/23/25 Pay Range Anticipated Hiring Range: $62,000 - $82,250 annually Full Pay Range: $62,000 - $102,500 annually Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation. Job Type Unclassified Department Clerk of the Superior Court About the Position The Operations Process Improvement Manager will support Court Operations teams with various complex technology projects and process improvement initiatives. This role will serve as a liaison between Court Operations, DTI, and software vendors, ensuring seamless collaboration to identify and implement technology-driven solutions that improve workflows and enhance efficiency. The Operations Project Manager will collaborate with Supervisors, Managers, and the Administrator to analyze processes, identify opportunities for improvement, and drive initiatives that streamline and optimize operations. Using data-driven insights, this position will lead projects from initial identification through planning, analysis, implementation, and completion, ensuring successful outcomes that align with organizational goals. About the Office of the Clerk of the Superior Court Join a team on a mission to provide fair and equitable access to justice.Our department is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community by actively learning through experiences using both successes and failures as opportunities to learn and grow. Every team member plays a vital role inproviding services for the justice system, the legal community, and the general public. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance, with a hybrid work schedule option Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require Two years of professional analytical experience Bachelor's degree in business administration, public administration, or related field Additional years of business or financial analytical experience may substitute for the education requirement on a year-for-year basis We Also Value Familiarity with Court Case Management Systems and Document Management Applications Process experience with Court Operations Extensive understanding of Lean or Agile methodologies, managing process improvements Project Management Professional (PMP) Lean Six Sigma (Green Belt or Black Belt) Certified Business Process Professional (CBPP) Agile or Scrum Certification Job Contributions Collaborate with cross-functional teams to gather process-related information and ensure accurate representation in process models Analyze existing business processes to identify areas for improvement and cost reduction Identify bottlenecks and operational gaps, and propose strategic recommendations for process optimization and control implementation Leverage automation solutions to eliminate manual processes, improve accuracy, and efficiency Effectively manage projects from inception to implementation, ensuring timely delivery and successful outcomes Collaborate with the technology team to implement technical and reporting enhancements Overseeing the introduction and integration of new processing software to enhance operational effectiveness Conduct in-depth analysis and present quantitative and qualitative data to inform business decisions Work closely with executive management, managers, and cross-functional teams to achieve the company's strategic objectives Act as a liaison between business units and IT to ensure process improvements are technically feasible and aligned with business goals Monitor and measure the impact of process changes to ensure desired outcomes are achieved Working Conditions Position requires travel to and from job-related locations during the course of a scheduled workday, subject to County policies regarding use of County vehicles and/or private vehicles used on County business Job duties are performed mostly in an office setting that consists of a high-volume and fast-paced environment Requires long periods of sitting while completing computer activities Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. 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