Senior Inside Sales Support Representative

Key Responsibilities:

• Vendor Support & Oversight:
  Serve as the primary point of contact for offshore vendor teams, ensuring alignment on performance goals, service delivery expectations, and escalation handling.
• Customer Feedback Analysis:
  Review and analyze customer survey results on the sales team to identify trends, share insights, and collaborate with cross-functional teams on improvements.
• Subject Matter Expert (SME) Coordination:
  Own and manage the SME process, including assignment, performance tracking, and updates to documentation and processes.
• Training & Scheduling:
  Coordinate and schedule training sessions on updated products, new releases, processes, tools, and policies. Ensure timely delivery and participation from relevant stakeholders.
• Boot Camp Facilitation:
  Lead onboarding and refresher boot camp sessions focused on core policies, procedures, and solution selling excellence standards.
• Quality Assurance & Readouts:
  Monitor and report on quality assurance assessments, preparing readouts for leadership and vendor partners with actionable recommendations.
• Process Improvements:
  Identify gaps or inefficiencies in current sales processes and collaborate with key stakeholders to drive continuous improvement initiatives.

Position Qualifications
Basic:

• 5+ years of professional experience with a Bachelor's Degree
• 7+ years of professional experience with High School/GED
• 3+ years of experience in sales, operations, training, or quality assurance, preferably in a customer service or support environment
• Proficiency with common productivity tools (e.g., Microsoft Office Suite, Google Workspace) and quality monitoring systems

Preferred

• Experience leading teams or projects, particularly across global or offshore operations
• Strong analytical skills with experience interpreting customer feedback and quality metrics
• Excellent verbal and written communication skills
• Comfortable presenting readouts and facilitating training to small and mid-size groups
• Ability to manage multiple priorities with a strong attention to detail and deadlines

What We're Looking For:

• Solid understanding of Lenovo's sales, solution selling, and operational workflows
• Previous experience collaborating with vendor teams or sales training
• Strong communication skills and comfort presenting data, findings, or training content to peers and leadership
• Demonstrated ability to manage time, priorities, and multiple workstreams effectively
• Knowledge of internal Lenovo systems, Sales methodologies, QA platforms, and customer experience tools is a plus
• Strong interpersonal skills and the ability to work cross-functionally in a fast-paced environment

The base salary range budgeted for this position is $60,000- $90,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at www.lenovobenefits.com.

This role is ideal for a motivated individual who enjoys cross-functional leadership, thrives in fast-paced environments, and is passionate about enhancing sales team performance through process excellence and training.