Transplant Services Representative

MINIMUM QUALIFICATIONS:

EXPERIENCE:

1. High school diploma or equivalent.

2. Obtain certification in Basic Life Support within 30 days of hire date.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor's Degree in a Healthcare related field

EXPERIENCE:

1. Three (3) years of experience in a physician practice

2. One (1) year Transplant experience

CORE DUTIES AND RESPONSIBILITIES:The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Greets patients coming into the department. Arrives patients into EPIC and completes registration. Facilitates and manages daily clinic flow.

2. Conducts face-to-face or telephone interview with patients to obtain all required registration data and prepare charts as required. Confirms and reschedules appointments promptly and as necessary.

3. Intakes new consult and prepares new client chart packages. Handles incoming phone calls related to scheduling by responding to inquiries, resolving problems or directing calls to the appropriate staff.

4. Intake for potential recipients and living donors; obtain demographics, insurance, PCP, referring MD and medical records.

5. Verification of Insurance and Authorization/Referral for consult.

6. Liaison between potential transplant patients, referring physicians, dialysis centers, insurance providers and case managers, transplant surgeons and physicians, and transplant coordinators.

7. Complex scheduling of appointments.

8. Mails out new patient packet to the patient with all information for transplant along with forms that may need to be signed by the patient.

9. Responsible for helping to guide patients through and help facilitate the evaluation process, including obtaining clinical information and testing results, providing insurers with documentation of medical necessity for transplant evaluation and listing.

10. Sending of letters following committee review. Copies of medical records from evaluation testing to physicians outside of the WVU Health EMR system. Same records to be sent to other transplant centers if requested by the patient.

11. Data abstracting of outside medical records into EMR.

12. Scanning of pertinent records into EMR for UNOS/CMS surveys.

13. Triage all incoming phone calls to the appropriate team member; identifying emergency/urgent calls are handled timely.

14. Perform any and all other administrative responsibilities as assigned.

PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Prolonged periods of sitting and standing.

2. Requires working under stressful conditions and working irregular hours

3. Manual dexterity used in operating standard office equipment requiring full range of body motion, manual finger dexterity, hand and eye coordination.

WORKING ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is occasionally exposed to; moving mechanical parts; airborne particles; body fluids; toxic or caustic chemicals; and risk of electrical shock.

2. The work environment is clinical by nature.

SKILLS AND ABILITIES:

1. Strong interpersonal and communication skills.

2. Proficient computer/keyboard skills

3. Ability to work independently, handle multiples tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.