Call Center Representative - Spohn Admin

Summary:

Takes calls from the public, physicians, and clinics for class registration, hospital & doctor information, mails health & marketing info to callers. Provides assistance to RN staff, keeps database updated with current info, runs reports, helps develop targeted campaigns, performs mail campaigns. Participates in all referral programs, answers questions and makes referrals. Enters caller information and requests accurately and correctly in CMax and Vision. Process HCC mail, aps, renewals, payment and updates information accurately, Participates in PI processes, identifies and addresses problems. Provides good customer service. Works in multiple call queues.

Responsibilities:

• Looks for ways to improve efficiencies and provides input.
• Assists in mail processing and processing deposits for HCC, ChampionEMS, SAQ, special events and SportsCARE.
• Personal and office staff safety, identifying and reporting or removing hazards noted in a busy office environment.
• Assists in identifying and bringing issues to management to that could effect policy to improve customer service.
• Identifies and provides input into the planning and implementation of system goals.
• Ability to analyze information and caller requests and provide accurate and timely solutions.
• Identify problems and Customer service and risk areas and communicate to supervisors or appropriate hospital personnel.
• Every call requires Rep to recognize customer service and communication problems and respond quickly and appropriately offering quick and meaningful solutions in a fast-paced, changing work environment.

Requirements:

• High School Diploma or Equivalent

Work Type:

Full Time