SVP & Global COO, SMB

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce is seeking a transformational executive with exceptional interpersonal skills to assume the role of SVP & Global Chief Operating Officer (COO) for our SMB Operating Unit. This leader must demonstrate a proven ability to navigate and influence a matrixed environment through strategic negotiation and collaboration, while driving insights, problem-solving, and optimizing execution to achieve business objectives. Reporting to the Global EVP of SMB & Emerging Products, this leader will design and implement a comprehensive operational framework that aligns stakeholders to deliver exceptional customer experiences. Additionally, they will play a pivotal role in shaping and advancing SMB operations, driving innovation and transformation to globalize, scale, and realize the future-state strategy.

Responsibilities:

Lead, coordinate, and scale the execution of Product-Led Growth initiatives in collaboration with stakeholders across Product, Marketing, and Distribution. Demonstrates a deep understanding of the end-to-end business, aligning operations to strengthen customer connections and drive business success.

Strategic Planning - Provide visionary leadership to advise and structure key initiatives, identify core themes, develop risk mitigation plans, and connect opportunities across functional areas. Identify opportunities, strategies, and process improvements while managing priority lists to achieve long-term growth and profitability. Ensure the operational plan is executed within agreed-upon budgets and timelines.

Transformation - Lead and oversee high-priority projects and analysis, driving impactful change. Manage operational cadence from design to governance, ensuring smooth execution at every stage. Develop and present compelling presentations that communicate the past, present, and future of the Global SMB Operating Unit.

Continuous Improvement - Deliver strategic assessments and operational reviews of both new and existing business ventures, providing actionable insights through meaningful reporting. Act as the OU leader's proxy in key meetings, such as QBR preparation, All Hands Calls, Quarterly Team Calls, Staff Agenda/Minutes, resource planning, and budget forecasting.

Scalability - Ensure that people, processes, and systems are designed to scale for long-term growth. Drive consensus and secure internal approvals to move initiatives forward.

Culture and Engagement - Foster an inclusive work environment that champions teamwork, partnership, recognition, mutual respect, performance feedback, and employee engagement.

Required Experiences:
Exceptional leadership, with a proven ability to influence and make strategic decisions. Exceptional engagement skills, inspiring confidence and alignment at all levels. Highly collaborative, with a strong ability to influence and build consensus across teams. Thrives in fast-paced environments, demonstrating resourcefulness and the ability to succeed in the face of ambiguity while effectively prioritizing and managing competing responsibilities. Solution-oriented and data-driven, with a continuous learning mindset. Demonstrates integrity, high ethical standards, and sound judgment in all decision-making. A passionate advocate for diversity in teams, thought, and perspective. Deep knowledge of the SaaS industry and its challenges. Willing and able to travel as needed. Bachelor's degree or equivalent relevant experience required.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.