Global 1830 TAC Engineer

Nokia of America Corporation, Global 1830 TAC Engineer (Multiple Positions), Dallas, TX.

• Provide remote technical support to all customers on 1830 PSS equipment and networks and assist both internal and external customers with the isolation of problems within a 1830 PSS network.
• Identify the impact of the outage and changes made to the customer network.
• Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations.
• Provide pragmatic and effective recovery.
• Manage and communicate the related risks.
• Create and maintain customer relationships on a day-to-day basis and develop solutions to rectify reported issues.
• Maintain high level of customer satisfaction by providing services fully compliant with the SLA.
• Ensure that tickets / records for each issue are continuously updated and maintained per the Nokia processes.
• Provide measurable input into new products, processes, standards or operational plans in support of business strategies.
• Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

Domestic travel up to 15% required.

International travel up to 5% required.

Telecommuting from a location within commuting distance of Dallas, TX may be permitted up to 60%.

Must have a Bachelor's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 5 years of post-bachelor's progressive related work experience. Or a Master's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 3 years of related work experience.

Of the required experience, must have 3 years of experience with the following:

• Trouble-shoot issues on the 1830 PSS network deployed for the customer;
• 1830 PSS GMPLS/GMRE (Generalized Multi-protocol Labeled Switching Routing Engine) Solution and the 1830 EPT(Equipment Planning Tool);
• 1830 PSS WEBui (Web User Interface), CLI (Command Line Interface) and TL1 command language;
• Performing retrieval of Debug dumps, running traces, and interpreting logs via CLI;
• Performing health and maintenance analysis on customer's networks.

Employer will accept any suitable combination of experience of education, training or experience.

Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #TX25-2408626 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

Nokia of America Corporation offers a comprehensive compensation and benefits package.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program