CRC Operations Mgr I

The Credit Resource Center (CRC) Operations Manager is responsible for the department's regulatory compliance, internal controls, and application processing. The incumbent has direct supervision over the Lending Specialists through Team Leads, and has credit authority to pre-established bank limits for consumer loans.

ESSENTIAL FUNCTIONS

Production and Compliance:

• Supervises loan processing functions for Consumer/Small Business loans processed thru the CRC.
• Ensures regulatory compliance standards and requirements are met in all phases of loan processing responsibilities.
• Works with CRC Systems/Compliance Manager to develop documented procedures.
• Maintains accurate statistical records of team activity and relevant information.
• Ensures that standard operating procedures are maintained and followed.
• Reviews and recommends new methods and procedures to make daily operations more efficient/effective.
• Assists in achieving goals to meet Service Level Agreements.
• Actively attends Bank training/meetings, promotes professional relationships with all areas of the Bank.
• Performs compliance and risk management duties as required or assigned.

Process Improvement/Special Projects

• Analyzes current operation and plans for future needs.
• Recommends and implements new procedures as required to maintain proper controls and improve production.
• Ensures proper documentation of team procedures are current for training and recovery purposes.
• Assists in the development of Business Continuity process and testing.
• Participates in or coordinates projects designed to enhance productivity, introduce new products or services or implementation of new software or procedures.

Staff Retention/Development

• Supervises team on a daily basis to ensure personnel are trained/cross-trained to meet department needs and competency requirements. Acts as a resource for addressing and resolving employee conflict.
• Develops ideas for recognition, rewards, staff motivation and retention.
• Conducts interviews and makes hiring decisions subject to manager approval.
• Conducts team orientation and facilitates with new hire paperwork.
• Acts as team resource in regards to benefits, payroll and company policies.

Problem Solving/Research

• Uses good judgment, experience, and job knowledge to assist staff in resolving complex daily problems affecting workflow and goal achievement.
• Works with Managers, peers and other Business units testing, implementing product changes or enhancements insuring quality service.
• Tracks and reports outstanding issues and communicates results to end-user.
• Assists in coordinating with outside departments to solve technical problems.
• Evaluates risk related to both problem resolution and process changes.

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:

• Associates or bachelor's degree in business administration or related field with operation management experience or an equivalent combination of education and experience.
• Demonstrated high level of organizational and analytical skills, strategic thinking and ability to work collaboratively and independently
• Ability to distribute tasks as needed or required to ensure department objectives are met
• Demonstrated ability to train and mentor staff
• Strong system, process and risk analysis skills of bank products, services and systems
• Strong communication and interpersonal skills
• Expert knowledge of Bank's systems as applicable, including the Experian suite of loan origination and tracking products.
• Strong knowledge of all Bank, Federal and State policies, regulations and requirements
• Proficient PC skills to navigate Bank software, including Microsoft Suite and other applications
• Procedure documentation experience required
• Ability to prioritize work projects to meet deadlines as well and well organized work habits
• Perform compliance and risk management duties as required or assigned

MENTAL DEMANDS

• Ability and capacity to evaluate calculate and interpret information and situations, ability to instruct others.
• Ability to handle and prioritize multiple projects simultaneously.
• Ability to think clearly, communicate effectively and learn quickly.
• Ability to function efficiently and effectively under deadlines and stress, while maintaining a professional and mature demeanor.
• Regular, reliable attendance is required.

PHYSICAL DEMANDS

• Ability to function efficiently and effectively in a general office environment.
• Ability to communicate effectively by telephone, hearing and speaking clearly.
• Ability to use PC's effectively, reading screens and operating keyboards, including ability to enter numbers and words accurately and efficiently for brief to extended periods of time.

Compensation: $31.72 - $47.58 per hour

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, WA. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.