Network Technician Tools & Automation

THE JOB:

The Network Technical Tools and Automation will drive the use of network tools and full-stack observability with an emphasis on network and environment reporting, including vendor performance. The candidate will report to the Sr. Manager of Network Partnerships & Automation and will play a crucial part in ensuring the effective operation of key network tools, monitoring network health and performance, and leading automation initiatives. The incumbent will help drive continuous improvement through governance with partners and Network peers through regular meeting cadences, focusing on security, scalability, availability, supportability, and cost.

THE DAY-TO-DAY:

• Drive the utilization of network tools and full-stack observability solutions to monitor network and environment performance.

• Develop and implement strategies to enhance network observability and reporting capabilities. Ensure that all network and environment reporting is accurate, timely, and actionable.

• Monitor network performance end-to-end and share insights to support architects and engineers for operations and continuous improvement efforts. Create and publish service reports that demonstrate the health of the network and network services.

• Develop observability capabilities that accelerate the focus of partners, infrastructure, and application teams when issues arise.

• Optimize vendor relationships and governance to validate performance and drive continuous improvement.

• Maintain regular meeting cadences to assess vendor performance and explore alternate vendors when beneficial to the organization. Ensure key terms and vendor solutions operate effectively for a large hybrid enterprise network.

• Focus on incident response capabilities to increase vendor ownership of issues, reduce escalations to the larger Network team, and improve the digital experience for all customers.

• Operate as a Subject Matter Expert (SME) in problem resolution sessions and use network tools and observability reports to identify and help correct root cause issues. Drive continuous improvement initiatives based on incident and problem management learnings.

• Develop and implement scripting and automation solutions to streamline network operations that maximize existing tools like Catalyst Center, AKIPs, Partner OSS tools, and fullstack Observability tools such as Grafana.

• Collaborate with the larger team to create scripts that improve network efficiency, reliability, and scalability. Continuously evaluate and optimize automation tools to enhance network performance and management.

THE IDEAL CANDIDATE:

• Bachelor's degree or equivalent experience.

• 3+ years in enterprise network, or related technology.

• 3+ years of experience in wired networking.

• Experience helping network functions accelerate through the use of automation, observability and scripting.

• Third-party service management including the development and refinement of key terms to improve service performance.

• Experience with enterprise network tools and creating reports to highlight improvement opportunities for services that help drive progress with partners and peers.

• Experience engaging with partners and an understanding of the importance that governance plays in partnership health.

• Ability to manage complex incidents and problems successfully with partners involved.

• Ability to define, manage and report on leading indicators for network service health.

• Experience tracking service performance and SLAs.

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.

• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!

• Savor delicious meals for free in our employee dining room.

• Park with ease-whether you're on or off shift, it's free!

• From healthcare to financial support and generous time-off options, we've got you covered.

• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.