Service Technician II

• Primary focus on safe work environment and employing safe work practices on a consistent basis.
• Use of judgement to plan, perform and make decisions as the sequence of set-ups, operations, and processes within the limitations of recognized or standard methods and procedures.
• Responsibility to prevent damage due to mistakes or carelessness to equipment or materials.
• Working in a diverse team environment.
• Assists Service Manager in collecting job charges and materials used by the team and submit for billing in a timely manner to ensure accurate billing for the service team.
• Ability to program PLCs and other various hardware.
• Ability to interpret and understand complicated drawings, schematics, specifications, charts, and tables.
• Technical process writing.
• Complex mechanical work including general maintenance, preventative maintenance and component replacements, complete machine teardowns and reassembly.
• Ability to troubleshoot, diagnose, repair and test electrical equipment and components and systems up to 600 volts.
• Flexibility with travel based on needs and overall company objectives. (up to 50%)
• Self-motivated with little direct supervision

Any other duties as appropriate and required

Responsibilities Include:

• Candidate must possess a strong commitment to safety of self and others.
• Identify the problem and cause of failure through logical troubleshooting steps and failure analysis.
• Determine corrective action through the inspection of failed parts.
• Determine reuse or replacement of parts through visual inspection and measurement.
• Repairs or replaces machine components.
• Installs components and parts in machinery.
• Lubricates and cleans parts.
• Starts/operates machineryto test performance.
• Perform work in a variety of environments including the field, customer job sites, and the shop.
• Maintain a clean work environment.
• Complete service reports and timecards timely and accurately.
• Maintain company, vendor and product confidentiality.

General Skills and Qualifications Required:

• Must demonstrate troubleshooting and analytical problem-solving skills.
• Respond to all customer requests courteously, professionally and in a timely manner.
• Ability to work well with minimal supervision.
• Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
• Must have excellent time management skills.
• Must be able to work well independently or with others in a team environment.
• Must be able to work well under pressure, within deadlines while maintaining a positive attitude.
• Must be reliable, honest and have a strong work ethic.
• Must be able to communicate effectively verbally and in writing with customers and co-workers.
• Ability to perform other job-related duties as assigned.
• Must be able to lift up to 75 lbs.

Education and Experience Requirements:

• Candidate must be willing to learn new tasks and have pride in the quality of their work.
• Routine overtime is involved.
• High School Diploma or GED.
• Preferred 2 or 4 year technical degree as it relates to the heavy equipment industry.