Tier 1 Technical Customer Support (Remote)
 TEKsystems | |
$17.00 / hr
| |
life insurance, sick time, 401(k), retirement plan
| |
 United States, North Carolina, Charlotte | |
 May 21, 2025 | |
|
Project Overview: The Family Tech Support Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.
100% remote | equipment provided. Key Responsibilities: * Hardware Troubleshooting: Provide support for performance issues, mic/camera settings, and peripherals such as mouse, keyboard, and monitors, primarily for HP laptops. * Active Directory Management: Handle password resets and manage user accounts within Active Directory. * Network Troubleshooting: Diagnose and resolve issues related to home networks and domain environments, including adding computers to a domain and managing printers and scan folders. * Internet/Browser Troubleshooting: Assist with troubleshooting internet connectivity and browser-related issues. * Computer Reimaging: Perform basic reimaging of PCs and provide support for Apple computers when needed. * Remote Troubleshooting Tools: Utilize tools like Bomgar/BeyondTrust for remote troubleshooting. * Google Apps Support: Provide support for Google Drive, Voice, Hangouts/Meet, and Gmail. * Zoom Support: Assist with Zoom, including experience with Class and troubleshooting. Requirements: * Previous technical experience providing hardware troubleshooting, password resets, etc. * Troubleshooting skills: Ability to diagnose and resolve common hardware/software issues. * Customer service skills: Patience, empathy, and clear communication. * Must have a quiet workspace and a strong internet connection. * HS Diploma or equivalent is required. Details: * 100% remote | Equipment provided * Pay: $17/hr. * Pay cycle - weekly | medical, dental & vision benefits offered. * Schedule: Monday - Friday | 9:00am - 6:00pm EST * Anticipated Start Date: July 7th, 2025. * Anticipated Contract length: 3 months (10/31/2025). *Pay and Benefits* The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on May 27, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |