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Owner Relations Agent

TEKsystems
$15.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oklahoma, Oklahoma City
May 24, 2025
Description JOB SUMMARY This entry level position investigates and responds to basic external inquiries received via phone, email or mail in order to reach successful resolutions in support of the company's owner relations efforts. * Investigates and responds to phone calls, emails and other owner inquiries * Navigates various systems in order to retrieve information to aid in inquiry resolution * Reviews updated process information and coordinates with other business unit groups and owners accordingly * Performs comment coding and routing processes in order to escalate owner inquiries to the proper department and in a timely fashion * Performs address changes and other basic updates to owner accounts * Identifies and sends written correspondence to correct department * Performs other related duties as assigned JOB SPECIFIC SKILLS * Knowledge of principles and processes for providing customer services, including assessing customers' needs and meeting quality standards for service * Ability to learn and navigate multiple internal computer programs to retrieve and investigate owner, well and lease information * Basic Knowledge of oil and gas vocabulary and basic deed and title documents * Basic knowledge of lease provisions, lease types, lease and well status, and basic Division Order and Revenue Accounting practices COMPETENCIES * Action Oriented * Business Insight/Financial Acumen * Collaborates * Communicates Effectively * Decision Quality * Demonstrates Self-Awareness * Drives Results * Values Differences EDUCATION * Required: High School Diploma/GED * Preferred Bachelor's Degree - from accredited university EXPERIENCE * Minimum: 0-2 years related work experience Skills customer service, call center experience Top Skills Details customer service,call center experience Additional Skills & Qualifications PHYSICAL REQUIREMENTS * Standing: Occasional * Sitting: Frequent * Walking: Occasional * Hand Movement - Repetitive Motions, Grasping, Finger Dexterity: Frequent * Speaking or Hearing: Frequent * Kneeling, Crouching or Crawling: Rare * Tasting or Smelling: Rare * Climbing or Balancing: Rare * Reaching: Rare * Lifting up to 10 lbs: Rare * Lifting up to 50 lbs: Rare * Lifting up to 100 lbs: Rare * Pushing/Pulling up to 10 lbs: Rare * Lifting up to 25 lbs: Rare * Pushing/Pulling up to 25 lbs: Rare * Pushing/Pulling up to 50 lbs: Rare * Pushing/Pulling up to 100 lbs: Rare * Lifting more than 100 lbs: Rare * Pushing/Pulling more than 100 lbs: Rare * Hot Temperatures: Rare * Cold Temperatures: Rare * We of Humid Conditions: rare * Work Near Moving Mechanical parts: Rare * Outdoor Weather Conditions: Rare * Exposure to fumes or airborne particles: Rare * Exposure to toxic or caustic chemicals: rare * Exposure to electrical hazards: rare * Exposure to vibration: rare * Risk of fire or explosion: rare * Risk of radiation: Rare * Use of close vision: occasional * Use of distance vision: Occasional * Exposure to loud noise levels: rare * Use of close vision: Occasional * Use of distance vision: occasional * Exposure to loud noise levels: rare * Use of focus adjustment: rare * Color distinction: rare * Depth perception: rare * Peripheral vision: rare * Exposure to moderate noise levels: rare Experience Level Entry Level Pay and Benefits The pay range for this position is $15.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oklahoma City,OK. Application Deadline This position is anticipated to close on May 30, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.