Exhibitor Services Support Specialist

Scope

Direct Reports and Budget Responsibility

Number of Direct Reports: N/A

Budgetary Responsibility: No

Level of Responsibility

Works under general supervision or direction (employee consults with manager regarding unusual situations)

Reporting and Working Relationships

Title of Manager: Sr. Manager, Exhibitor Operations or above

Title of Direct Reports: N/A

Title of Peers: Onsite Exhibitor Services Manager

Internal and External Contacts:

Are you a dynamic communicator with a passion for helping businesses succeed at trade shows and events? Join our team as an Exhibitor Services Support Specialist where you'll connect with exhibitors, drive lead solutions, and ensure seamless event experiences!

Primary Responsibilities

80% - Exhibitor Sales & Support

• Engage exhibitors through outbound and inbound communication to understand their goals and match them with tailored lead solutions.
• Process sales transactions, assist with troubleshooting, and manually update records in the CRM system.
• Partner with designated Exhibitor Sales Representatives to determine optimal outreach strategies, including phone and email communications.
• Guide exhibitors in selecting booth sizes, representatives, and lead retrieval solutions to maximize their success.
• Support API Kit order fulfillment, processing, and troubleshooting to ensure exhibitors have the tools they need.

20% - Event Tech & Remote Support

• Provide remote sales and technical assistance for app-only events, ensuring exhibitors maximize the power of lead retrieval technology.
• Coordinate flyer shipments with the Onsite Deployment Manager for smooth event operations.
• Serve as the main point of contact for exhibitors via phone and email before, during, and after the event.
• Offer event-hour availability, including nights and weekends, to support exhibitor success when needed.

Education or Equivalent Work Experience

Required/Preferred: Preferred

Type of Degree: Bachelors

Area of Study (Optional)

Years of Experience

0 - 2 years

Qualifications

1. Customer service experience with strong written, oral, organizational, analytical and communication skills

2. Ability to handle challenging situations and multiple tasks simultaneously and perform within tight time constraints

3. Experience in a sales operations environment directly supporting sales representatives with technical issues and deal closing activities preferred

4. Interpersonal skills required to interact with staff, colleagues, and management

5. Must be proficient with Microsoft 365 products Word, Excel, Outlook and PowerPoint

6. Backend administration in Smartsheet a plus

7. Hands on knowledge of DotDigital email marketing suite a plus

8. College degree or equivalent experience preferred

Travel Requirements

Travel Required: No

Percentage of Time Required

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-9761 or by sending an email to peopleanddevelopment@maritz.com.